Customer Service Technician

Richard Murphy

* ******** ***

Maplewood, NJ ****0

*** - *** - ****

***************@*******.***

DESKTOP SUPPORT/PC TECHNICIAN

Customer service oriented technician with expertise in multiple Microsoft

operating systems, software tools, and personal computers, mobile and

electronic devices. Known for going above and beyond to meet customer

needs.

SKILLS

Customer Service, Microsoft Windows XP, Microsoft Vista, Microsoft Office

2003, 2007

Configuration, Setup, Imaging of Dell, HP Desktops, Lenovo Laptops

Desktop, Laptop Configuration and Troubleshooting, Blackberry Support,

Setup

Norton Ghost Suite, Desktop, Laptop Upgrades, Adware, Spyware, and Virus

removal

Wireless router setup, Printer setup

PROFESSIONAL EXPERIENCE

Configuration Tech/Warehouse Assistant

Emtec Inc.

2008 - 2010

Springfield, NJ

ATF Security Clearance for working with ATF computers.

Computer Setup, Imaging for Tiffany & CO. and Phillips - Van Heusen.

Configured desktop and laptop computers.

Imaged desktop and laptop computers Dell, HP, Lenovo with Norton Ghost.

Installed memory and other components of HP and IBM servers.

Asset Tagging for Desktops, Monitors, and Printers.

Warehouse operational duties, shipping and receiving.

Forklift Operators License.

Business Customer Support Specialist 1

Cingular - AT&T Wireless

2006 - 2007

Provided 100% phone support. Interacted with IT staff and business

customers.

Assisted customers with billing, plans, explained features and set up

accounts.

Handled issues with BlackBerry and other AT&T devices with service related

problems.

Troubleshot business customers with data issues on AT&T phones.

Utilized tools, programs to fix devices when phone data was not working.

Tier 1 Customer Support

Atlantic Health Systems

Information, Service, & Solutions, Intern

2006 - 2006

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Richard Murphy

862 - 234 - 8564

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Monitored calls, users with account lockout issues and setup requests

Assisted with changing of backup tapes

Filed user account information

Guest Service Representative

Hilton Short Hills

1989 - 2006

Doorman, Valet Parking, Driver

Escorted guests to and from Newark Airport.

Responsible for the safety of guest vehicles, retrieved in a safe and

timely manner.

As Doorman supervised valet parking, bellman staff.

Responsible for guest interaction for directions, transportation, and

polite conversation about hotel property and surrounding area and daily

events.

Handled guest's luggage.

Helped with any questions or complaints.

Employee of the month nominee.

EDUCATION

GIBBS COLLEGE

Associates in Applied Science, Computer Network Administration

2006

Overall GPA 3.38

Honors: President's List, Dean's List and Honor's List

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