Quality Assurance Administrative Assistant
Resume:
Susan Spindel
**** ** ** **, #*** ********@*****.***
Miami, FL 33143 786-***-****
An administrative professional with excellent organizational skills and exceptional
abilities to coordinate and work with others. Worked for the vice president of the
programming department with a staff of 72. This included scheduling and organizing
client meetings and seminars, ordering supplies and working with clients. Later created
and designed all software manuals and booklets and eventually moved into technical
support using telephone and email skills.
• Proficient in Windows 7 • Adobe Acrobat Pro
• Microsoft Office 2007 and 2010 • Microsoft One Note and Share Point
including Word, Excel, Outlook,
Access, PowerPoint presentations
PROFESSIONAL EXPERIENCE:
Financial Data Planning (FDP) / Sungard 1981 – 2011
A software solution provider for the life insurance industry.
Miami, Florida
Sungard 2000 – 2011
2000 South Dixie Highway, Ste. 200
Miami, FL 33133
In charge of the Customer Relationship Department while supporting the computer
programmers by input/output, quality control and software helps,
• Wrote and formatted documentation and manuals for the Customer Relationship
Department which gave clients guidance to complete their jobs without waiting
for a callback. This gave more time to support the programmers.
• Technical Support and Sales for the Customer Relationship Department. Used
telephone and email skills and kept track of all problems and solutions for future
use.
• Account Support including writing and compiling software helps, input/output and
quality assurance.
•
Susan Spindel
Page 2
FDP Corporation 1984 – 2000
2140 South Dixie Highway
Miami, FL 33133
Backed up the Administrative Assistant and worked with staff scheduling, organizing
and creating documents for client meetings.
• Moved department from Bayshore Drive to South Dixie Highway and setup
telephones and workstations.
• Desktop Publishing using Word and Page Layout software for our software
manuals using a Macintosh and Windows based system.
• Scheduled and organized seminars for the Illustration Department, designed and
created forms for the materials needed which expedited setting up the seminar
room.
FDP Corporation was sold to Sungard in 2000.
Financial Data Planning Corporation 1981 – 1984
2650 South Bayshore Drive
Coconut Grove, FL 33133
Provided administrative and clerical support to the vice president and staff of computer
programmers.
• Answered telephones, ordered supplies, filing, and all clerical work.
• Scheduled and organized seminars for the clients of the Illustration Department.
• Prepared software manuals on main frame using HP3000 Editor Subsystem.
Financial Data Planning went public in 1984.
EDUCATION
Miami Dade College, Miami, FL
AA Degree
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