Sql Server Manager
Resume:
Margaret Darden
Bronx, NY **456
Cell Phone 347-***-**** *********@*****.***
SUMMARY:
. Completed Bachelor of Arts (Mathematics), Pace University of New York
. Microsoft Certified Professional & A+ Certified
. Over 5 years of experience providing desktop & helpdesk support
. Extensive experience with hard drives, central processing units (CPUs),
video cards, firewalls (software), antivirus, spyware and malware
software along with setting up, installing, and repairing desktops,
laptops, printers, and modems
. Performed rollouts of PCs and Mac computers. Created and modified
Symantec Ghost images for Dell and HP computers along with Mac images.
. Upgraded 100+ users from Windows 2000 to XP or Vista or Windows 7 by
clean installations or re-imaging of system, patching computers, and
using virus removal software.
. Configuration and troubleshooting of various software products, along
with VPN Setups on a Pc and Mac Platform. Blackberry support including
setup, configuration and troubleshooting issues.
. Provided remote administration for 4 offices, which included fixing
permissions, using excel to create macros, installing and updating of
software and troubleshooting software issues.
TECHNOLOGIES:
Operating Systems: Windows Sever 2000/2008, Windows 7, Vista, Windows XP,
Windows NT, Windows 95/98, Windows ME, Windows 2000, Mac OSX 10.4-10.6, Mac
0S9, FreeBSD 7.x, DOS, Novell 3.11//5.0, Exchange 5.5/2003/2007
Software / Applications: Microsoft Office XP, Microsoft Office 2000/2010,
MS Word, MS Access, MS Excel, MS Visio, Internet Explorer, Outlook,
PowerPoint, Adobe Photoshop, Adobe Illustrator, SQL Server 2000/2008,
Symantec Endpoint Protection, Spybot Search & Destroy, Malwarebytes,
Adware, HijackThis, Onyx, Applejack, MacScan, Diskwarrior, Bluecherry using
Citrix Client software, Entourage v.x / 2008, Arcserve, Backup Exec
(Limited Knowledge), Altiris 7.0 Package and Inventory Management
Hardware: Macintosh (G4, G5, ibooks, Macbooks, mac-mini, IMAC), Compaq,
Intel Servers, IBM PC-XT, AT, PS-2, PC clones, Dell, HP, Gateway, 3Com
Superstack 3 Switch 2200 with TCP/IP, IPX, Routers, Switches / Hubs, Raid /
Mirror, HP Printers (4000, 4050, 4500, 5si, 8000, P1000, 750c plotter, 1120
and 1000), IBM PC-XT, AT, PS-2; PC clones: Acer, Dell, Gateway, HP9000,
IBM 36/38/AS400, Blackberry Devices (8830-8320).
PROFESSIONAL EXPERIENCE:
DMAD Consulting Inc Jul 2007-Present
Desktop Support/LAN Admin (Consultant)
Clients: Warner Music Group, Lawcash, Cornell Medical Center, Delta
Enterprise Inc, Stylesight.com, JPMorgan Chase
. Upgraded 100+ users from Windows 2000 to XP or Vista or Windows 7 by
clean installations or re-imaging of system, patching computers, using
virus removal software like Symantec Endpoint Software and McAfee
Enterprise software, Sybot Search & Destroy and Malwarebytes for spyware
and malware removal, bios upgrades of HP and Dell machines, configuration
and troubleshooting of various software products, along with VPN Setups
on a PC and Mac Platform.
. Active Directory used to create user accounts, reset password and disable
accounts and setup of email accounts, assign of permissions and rights to
shares.
. Workgroup manager used to setup accounts for 10.5 users and control them.
. Utilized Track-it, HEAT and Jira ticketing system to open and close
support calls
. Performed rollout of PC and Mac computers. Created and modified Symantec
Ghost images for Dell and HP computers along with Mac images.
. Blackberry support included setup, configuration and troubleshooting
issues
. Supported 100+ users in the absence of CIO. Provided Basic Computer and
Phone training to all new employees. Regedit used to modify registry for
XP and Vista users.
. Easy transfer wizards utilized to transfer user data to a new computer or
Symantec utility used to backup old hard drives and then re-image of
machines
. Provided remote administration for 4 offices, which included fixing
permissions, using excel to create macros, installing and updating of
software and troubleshooting software issues.
. Redesigned Access database to create relationship between tables and set
primary and updated records in the database for inventory reports.
. Setup of wireless devices such as Linksys, Airport and Airport Extreme,
Dlink and then configuration of their SSID, Router Name, Channel,
Encryption (WEP, WPA and or WPA), Port/Forwarding, update firmware and
Mac filtering etc
. Configured Outlook 2003/2007 clients and Entourage client using v.x /
2004 (limited exposure Entourage 2008) for connection to Exchange
2003/2007 plus offloaded excess email to PST folder or archive email.
. Maintained backups on a daily basis using Backup Exec 11.0
. Upgraded Mac Clients from 10.4 to 10.5 OS by using the imaging software
in Workgroup Manager, which is System Image Utility.
. Ipconfig, nslookup, netstat, and nbtstat all used to troubleshoot TCP/IP,
DHCP, DNS, and Wins issues.
. Group Policy Management console used on Windows 2003/2008 to control
users and computers in 100+ user environment.
. Trained user on how to upload and download from FTP Servers using
Cyberduck.
. Configuration of VOIP Phones 7940.
. Handled routine administration of SQL Server 2000/2005.
. Analyzed query plans to tune SQL Queries.
. Created test database environment and identifying test requirements.
. Worked with other Technical Teams to resolve Performance Issues.
. Patch Management - Testing Hotfix/Service packs/Builds of Ms SQL server
before applying to business environment.
. Administration on Salesforce.com
. Provided support to internal and remote user with applications like
Logmein Rescue, Chicken VNC for Mac, XP, Vista, Win 7, Microsoft Office
2003/2007, VMware Fusion, Parallels, McAfee etc
Fashion Institute of Technology NY Nov 2000-Jul
2007
Helpdesk Support/Lead Technician
. Provided Helpdesk support for over 300+ users and used track-it to open
and close support calls.
. Group policy used on Windows 2003/2008 Server to control users and
computers
. Active Directory and Workgroup manager utilized to create user accounts,
reset accounts, disable accounts, set permission on shares
. Coordinated and implemented installation of HP, Dell and Mac computers,
which consisted of adds, moves, and changes. Altiris used for patch
management and inventory of computers.
. Supported and troubleshoot PC and Mac with connectivity problems to the
network along with Network Interface cards, Sound Cards, CD-ROM drive,
Printers, Iomega zip drives, scanners and plotters for both environments.
. Rollout of HP, Dell and Mac equipment before the start of the new
semester, which meant building of classroom for staff and faculty.
. Installed, upgraded, and troubleshoot PC's and Mac's which included break
fix, wiping down drives before reuse of systems, installation of hardware
and software for PC and MAC deployment of equipment for the setup of new
labs,
. Applejack and Disk Warrior used to diagnose software and hardware issues
for students, staff and faculty on a day-to-day basis for Mac platform
. Setup of wireless devices such as Linksys, Airport and Airport Extreme,
Dlink and then configuration of their SSID, Router Name, Channel,
Encryption (WEP, WPA and or WPA), Port/Forwarding, update firmware and
Mac filtering etc
. Configuration of Outlook 2003 clients along with Entourage Clients with
v.x / 2004 for connection to Exchange 2003/2007 plus offloaded excess
email to PST folder or archived it. Configured IMAP and POP accounts.
. Ipconfig, nslookup, netstat, and nbtstat to troubleshoot TCP/IP, DHCP,
DNS, and Wins issues
. Maintained backups on a daily using Arcserve and HP Surestore
. Handled routine administration of SQL Server 2000/2005.
. Analyzed query plans to tune SQL Queries.
. Created test database environment and identifying test requirements.
. Worked with other Technical Teams to resolve Performance Issues.
. Patch Management - Testing Hotfix/Service packs/Builds of Ms SQL server
before applying to business environment.
. Provided support to internal user for applications like XP, Vista,
Microsoft Office 2003/2007, AutoCAD, and OS Server X10.4 to 10.5, 10.4,
and 10.5 clients Final Cut Pro etc.
EDUCATION/CERTIFICATION:
Bachelor of Arts Pace University of New York, (Mathematics)
Microsoft Certified Professional
A+ Certification (A+)
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