Customer Service Engineer

Phillip A. Jones

**** ******** #*** **** *******, Tx 77025

832-***-**** Cell

713-***-**** Home

***************@*****.***

Looking for challenging work environment that will allow me to utilize my

experiences. I bring excellent communication skills written and verbal and

a drive for leadership.

Core Belief - Attention to details will lead to great customer service.

08/98 - Present *EbryIT Kennesaw, GA

Field Service Engineer Project Lead

Worked in several contract supporting capacities throughout southwest

Texas. Responsible for field service and desktop support of a variety of

computers, printers and operating systems. Supervise technicians for

prompt and accurate problem resolution. Included to my responsibilities are

installation, imaging, driver downloads, IP configuration and repair of

large quantity workstations with some network support. Support of Dell

computers in a break fix warranty capacity while supporting MS office

related problems.

05/95 - 08/98 *Power Distribution Houston, TX.

Self Employed Proprietor

Worked in many homes as a "PC Doctor" for private sector end-users.

Repaired monitors, Laptops, Printers (Dot Matrix and Lasers). Replaced hard

drives etc. Traveled extensively and supported a large variety of computers

with a variety of applications and operating systems.

01/90 - 05/95 *Houston Independent School District Houston, TX.

Technical Service Representative

Worked as a field service technician for computer equipment throughout the

school district. Repaired logic/system boards, disk drives, monitors and

printers. I supported software applications and oversaw moves of computer

equipment and peripherals.

Education

Associated Technical College - Completion Core Studies

Cleveland Institute of Electronics - Current

Prairie View A&M University 1980 1982

Training

Dale Carnegie Customer Relations

Certifications

Promethean Certification Current *Dell Computers Current *A+ 2009 in

progress, N+ in progress

Operating Systems

Microsoft Windows 95,98, ME, 2000, XP, Windows NT, Mac OS 7.5 - X, DOS

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