Customer Service Financial
Resume:
Delesia Silva
San Diego, CA 92129
*******@***.***
Profile
Possess exceptional organizational, time management skills, written and
verbal communication, as well as conceptual and analytical talent to
resolve complex problems, proficient in Micro Soft Office, as well as
propriety university software.
Experience
Student Finance Consultant, DeVry University, San Diego CA._ 2010- Present
Responsibilities include the counseling of students face-to-face on
financial aid opportunities as well as active duty military and veteran
financial options, package students parent plus loans, working closely with
Admissions to ensure the timely process of Title IV funding. Duties include
tracking student's AR balance, collecting student monthly payments and the
submission of required financial documents to third party processor.
Financial Planning Officer, United Education Institute, San Marcos CA._
2010- 2010
Responsibilities include the counseling of students face to face on
financial aid opportunities, package students, as well as working closely
with Admissions and Education to ensure the timely process of Title IV
funding. Conduct meetings with third party processor to correct any errors
that may occur with student file. Responsible for scheduling funds,
tracking student's AR balance, collecting student monthly payments and the
submission of required financial documents to third party processor.
Financial Service Advisor, Ashford University, San Diego CA. - 2008-2010
Counsel students on financial aid opportunities, application process and
institutional policies and procedures, by conducting phone consultations.
Assist third party processing center with packaging of federal aid.
Maintain a working knowledge of federal, state and institutional policies,
governing title IV student aid programs. Actively involved in reducing A/R
balances for the university. Conduct on going meetings with enrollment
staff, to communicate student needs and issues for resolution. Manage
incoming calls and direct students to appropriate personnel. Assist and
review National Student Loan Data Base System, to determine student
financial status.
Financial Administrator, Ashford University, San Diego, CA. -2007-2008
Reviewed enrollment applications and entered student data into university's
systems, responsible for receiving student's financial documents and
submitting them for processing. Create and disseminate daily ELM reports.
Enrollment Advisor, Ashford University, San Diego CA. - 2007-2007
Make outbound calls to prospective students, qualifying them for
admissions. Conduct appointment with student, to explore motivation for
enrollment. Conduct preliminary evaluation of transcripts during initial
interview and advise student of the transfer and application policy. Verify
enrollment status and ensure that student is eligible for admissions.
Customer Service Rep, Santa Barbra Bank and Trust, San Diego CA. - 2006-
2007
Assist customers with questions in regards to their tax refunds. Conducted
outbound calls in an attempt to collect tax loan debts. Conducted customer
surveys regarding customer service. Updated customer responses in customers
file.
Below Deck Supervisor, US Navy, Norfolk VA - 1999-2003
Responsible
for the safe and efficient receipt and issue of JP-5 fuel, maintain all
pumps and associated valves and fuel equipment, responsible for the
cleanliness and inspection of all JP-5 fuels sample bottles.
Education
Ashford University - BA Organizational Management, September 24, 2010.
Skills
Proficient in micro soft word, power point and excel. Working knowledge of
University software.
Contact this candidate