Customer Service Human Resources

MONA LANSING

**** ****** ***** . *********, ** 92506

Tel: 951-***-**** . ***********@*********.***

An office manager with over 10 years experience in Office Operations within

fast-paced environments; with the ability to lead and motivate employees.

Familiar with all aspects of daily business operations including: Customer

Service, Personnel, Human Resource Issues, and numerous administrative

functions.

Core Professional Strengths

Team Building Employee Motivation Phone

Maintenance

Scheduling Maintenance Customer Service Multi Tasking

Policies & Procedures Accounts Receivable Supply

Ordering

Problem Solving Verify Insurance Eligibility

Patient Charting

Staff Training & Development Knowledge & Terminology

BLS certified

Professional Experience

W. Daniel Han / C. Douglas Fowler, Riverside, CA

Daily office operations, managed a staff of 9 employees.

Responsibilities include Administrative, Employee Supervision, Personnel

Issues, Human Resources Policies and Procedures, and Scheduling

Maintenance. Marketing

. Supervise employees, keeping track of hours worked and evaluating

employees on a regular basis.

. Responsible for scheduling maintenance, greeting patients, and

making appointments in person and by telephone.

. Maintenance of patient charts, keeping information up-to-date.

. Verifies patient insurance eligibility.

. Receive payments for services rendered, either by cash or credit

card.

. Maintain and manage Personal Management Corporation, office

Employee Corporation.

. Coordinates inventory and orders supplies for office.

. Responsible for incoming and outgoing mail, email.

Education

Polytechnic High School, Riverside, CA

Regional Occupational Program

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