Training Six Sigma

Laura L. Counts

PO Box ****

Searcy, AR *****

501-***-**** (Cell)

**************@*****.***

Objective: To obtain a position where I can utilize and maximize my

multilayer of skills, training experience, and successful track record of

turning ideas into workable solutions. To become part of a team that can

make a profit while making a difference.

Key Skills

Communication: Works with internal and external customers at all levels

through telephone, email, and personal presentations to ensure successful

communication and understanding.

Creative Problem solving: Confers with personnel from all areas to

determine processes and establish data flow. Resolves technical problems

and investigates anomalies to find appropriate solutions and take

corrective action.

Team Player: Works equally well in team-oriented and self-directed

environments.

Planning and organizing: Refined planning and organizational skills that

balance work, team support, and other responsibilities in a timely and

professional manner.

Systems knowledge: Demonstrates capacity to develop and maintain system

processes that improve efficiency of day-to-day operations.

Work Experience

Began at entry level in 1996 and worked over the next fourteen years in a

wide variety of job descriptions with an outstanding record of awards and

promotions.

Computer Skills

Microsoft Windows (vers 3.5 through Windows7) Microsoft Office Suite

(including: Word, Excel, Access, Powerpoint, Visio), SAP, Oracle SQL+,

LOB, Quickbooks, Peachtree Accounting, Sap Business Objects (including:

Xcelsius, Crystal Reports, and Web Intelligence)

Operates at an advanced level on most of these software applications, as

well as teach Continuing Education courses and conducting staff training on

several of them.

Accomplishments

. Completed Six Sigma Gold status with the successful completion of 20+

projects averaging $200,000 yearly company savings.

. Received awards for cost reduction projects.

. Received recognition multiple times for the completion of time/cost-

saving projects.

Employment History

Hawker Beechcraft Corporation, Little Rock, AR

Sr. PC Support Technician ($53,100)

1999-Present

. Develops and maintains computer information systems and business

processes to support manufacturing and material management.

. Creates operating instructions and user documentation.

. Trains users and resolves user problems.

. Works with multiple departments to maintain/reduce current inventory.

Arkansas State University -Searcy, Searcy, AR

Computer Instructor (Continuing Education Dept) ($40/hr)

1996-Present

. Instruct computer courses including, but not limited to: Word, Excel,

Access, Outlook, Windows (all versions), Computer Fundamentals,

Business English, and Accounting.

. Provided In-Service training for other instructors at ASU.

. Developed and instructed multiple staff training sessions for

companies such as: Maytag, Arkansas Federal Credit Union, First

Security Bank, Simmons First Bank, Eaton, and more.

Home Zone, Bald Knob, AR

Contract Computer Operations (paid by piece work)

2005-2006

. Contracted work from Natural State Carriers transportation company

through Home Zone.

. Storage and retrieval of driver logs.

. Calculations of driver and company fuel tax.

. Creation of driver 1099 tax forms.

Computer Skills Plus, Inc., Searcy, AR

Corporate VP

1998-2004

. Office management and bookkeeping.

. Provide technical support and staff training to other businesses

around the area.

Education

University of Central Arkansas, Conway, AR

BSE in Business Education with a vocational endorsement.

Arkansas Tech University, Russellville, AR

Focus on Graphic Design and Teacher Education.

Arkansas State University-Beebe, Beebe, AR

Basic studies with a focus on Accounting.

Other Training

APICS-Execution and Control of Operations, Beginning programming with

Visual Basic, Lean Manufacturing, Six Sigma Specialist Training, Preventing

Occupational Injuries and Illnesses, IT Security Awareness, Beginning HTML,

Business Ethics, SAP, Tilt the Field-Attitude, Tilt the Field-Leadership,

Tilt the Field-Perspective, and Career Development, Crystal Reports, Web

Intelligence, and Xcelsius.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate