Customer Service Engineer

LUDMILA FRENKEL

P.O. Box *** . New York, NY ***** . Cell: 917-***-**** . E-mail:

**********@*****.***

PROGRAMMER ANALYST

Progressive experience in design, coding, testing, implementation of

applications (stand-alone and client/server) using various software tools.

Hardware: PC, IBM Mainframe

Operating Systems: MS Windows XP/9x/2000/NT 4.0, UNIX, DOS 7.0, VM, TSO,

CICS, JCL,

VAX Alpha/VMS, DOS/Windows

Software: C++, VC++, MS Visual Basic, MS SQL, JavaScript, Oracle 10g,11g,

Crystal Reports, PeopleSoft 7.0,SQRW, PeopleCode, COBOL, RDB, FORTRAN,

Turbo Pascal, MS Access,

MS Office, MS Visual Test 4.0, Novell 3.12, TCP/IP, Internet, HTML,

Protocols (FTP, Telnet)

PROFESSIONAL EXPERIENCE

Charles Leonard Inc., Hauppauge, NY

11/2004-06/2009

Data Entry

. Maintained system back up on tape and network server; keyed high volume

of daily sales orders. Compiled reports (gross profit run and open daily

sales). Edited customer's accounts, credit receiving, and account

payable invoices, charged freight invoices.

. Printed daily run warehouse packing lists.

Axon Systems Inc., Hauppauge, NY 6/2001-

8/2002

Software Engineer

. Developed test application using enterprise SDK for a software company

(VC++, MFC)

Polytechnic University, Brooklyn, NY

1998-2001

Information Analyst

. Designed and coded ad hoc information data, compiled statistical batch

programs (Mainframe),

prepared official state and private institutions reports (MS Access, VB,

and Crystal Reports).

. Designed and developed in object-oriented language (C

. Provided resources for grant writing that gave funding for program

services and development.

. Solved complex production assignments using Data management Tool set

(process scheduler, menu panel and record, panel editor).

. Programmed People Code, developed test data in three-tier environment

(SQRW) and PeopleSoft data conversion.

. Utilized warehouse data architecture, installed and supported PC

applications.

Advanced Marine Technology Inc., Seattle, WA

1995-1997

Software Quality Assurance Analyst

. Analyzed test data of real-time simulation of navigational software in

accordance with ISO9000 standards.

. Designed structured test procedures using system requirements and

satellite device specifications for user interface.

. Developed test plans and automated scripts for test cases.

. Maintained test records and established profiles in bug tracking

application (Visual Basic).

LUDMILA M. FRENKEL

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PROFESSIONAL EXPERIENCE (continued)

Shamir Marketing Inc., Israel

1991-1994

Database Administrator

. Administered finance database, which increased performance of

statistical sales by 20%.

. Maintained and upgraded the business system including software

troubleshooting in the Novell network.

. Developed and implemented procedures for efficient accounting records.

. Generated general vendor summaries and provided customer service

support.

. Organized the interfacing of mini computers with a PC in order to update

the information system.

Awarded with the Professional Excellence Honor

All-Union Institute of Metrology, Leningrad, Union of Soviet Socialist

Republics 1986-1999

Engineer

. Participated in theoretical research and development of Absolute

Pressure Standard System

(fluid mechanics)

. Calibrated industrial working second etalons and served at international

and all union checking of

vacuum pressure standards

. Developed, maintained, updated, and documented data analysis programs

for mathematical modeling

and retrieving of experimental data (Turbo Pascal, Basic, and Fortran)

EDUCATION

SUNY at Stony Brook, Stony Brook NY

2002 - 2003

Management Information Technology, Graduate Certificate

Leningrad State University, Leningrad, Russia

1986

Master Science in Mechanics / Applied Mathematics GPA 3.75

Awarded with Gold Medal for academic excellence in High School (Russia)

1981

SPECIAL TRAINING & SKILLS

Micropower Computer Institute, Hauppauge NY 2006-

2007

OCA/OCP Oracle9i,10g Certification

PeopleSoft, Teaneck, NJ

1998-1999

Advanced Crystal Reports 7.0 People Tools 1

Polytechnic University, Brooklyn, NY

1998

C++, Relational Database Architecture

North Seattle Community College, Seattle, WA

1995-1996

Software testing methodology and concepts. MS Test 3.0

Institute of Advanced Studies for Programmers and Engineers, Tel-Aviv,

Israel 1991-1992

C, UNIX, VMS/VAX

LANGUAGES

English, Russian, Hebrew

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