Quality Assurance Technician

CONCEPCION KATHERINE B. COSIO

**** * ****** **. #*

Los Angeles, CA 90019

Cellphone: 213-***-****

Home: 661-***-****

Email: ********@*****.***

________________________________________________________________________

Professional Experience:

Accounting Assistant ($24,960/year)

PIMA Corporation, Los Angeles, CA.

May 11, 2009 - Present

. Performs daily accounting duties such as Accounts Receivable and

Accounts Payable

. Performs Bank Related Transactions

. Monthly reconciliation of Accounts Payable and Receivable, Bank

Accounting

. Certified Payroll and Labor Compliance

. Monthly Reports for Union Trust Fund Contributions, Worker's

Compensation

. Administrative / clerical duties as assigned by the Management

Admissions Advisor Assistant (Keller Graduate School - $23,795.20/year)

DeVry University, Fremont, CA.

December 3, 2007 - October 21, 2008

. Reported to Director of Admissions

. Communicated with prospective students to provide information

regarding university services and its potential impact to the

student's academic achievement and future career prospects.

. Processed new student applications and prepares student files in

university database system.

. Performed clerical duties such as filling out forms of different

purposes and nature, data entry, and filing.

Teletech Holdings Incorporated, Philippines

January 1, 2007 - April 4, 2007

Quality Assurance Specialist

. Scrutinized the technicians' completed work according to client's

standards ensuring that proper repairs or modifications have been

performed.

. Collated information necessary for constant performance feedback of

technicians.

. Recommended techniques to enhance performance and productivity.

. Suggested improvements series of evaluations and reports to ensure

client standards are maintained and/or exceeded through coaching and

mentoring.

. Conceptualized performance-based programs designed to boost

technicians' performance.

June 13, 2006 - December 31, 2006

Level III Technician

. Participated in training new technicians through performance

demonstrations, providing useful tips for performing well, addressing

inquiries, and critiquing the new recruits' performances.

. Assessed problematic situations where established protocols or

processes do not provide the solution.

. Recommended feasible courses of action that may or may not produce the

desired result after which the same process is repeated until a

suitable solution is reached.

. Provided advanced technical support for Best Buy-Geek Squad clients

and is responsible in resolving them.

. Trained existing technicians of any software or technology updated the

clients are using to the company's workforce at par with current

software or technology.

Sitel, Philippines

March 8, 2004 - February 13, 2006

Transition mentor / Level II Technician

. Oversee the work of technicians and improving performance through

analysis, coaching, and mentoring and identify opportunities for

improvement in work, efficiency, and service to clients.

June 30, 2003 - March 7, 2004

Level I Technician

. Provides technical phone support for DELL customers on operation or

maintenance of Dell Desktops, Printers, and Web PCs.

Education:

Graduate Certificate in Accounting

UCLA Extension - Present

10995 Le Conte Avenue, Los Angeles CA 90095

Masters in Business Administration

Keller Graduate School of Management of DeVry University, CA.

Graduation Date: April 26, 2009

Bachelor of Science in Computer Science

AMA COMPUTER UNIVERSITY, Philippines

May 1999 - September 2002

Character References:

Available upon request

Contact this candidate