Management Help Desk

Jila Sartipzadeh

***** ******* **.

Chantilly VA 20152

Phone 703-***-****

E-mail ********@*****.***

With over 5 years of technology experience in both small and large

organizations, I am seeking a challenging position in a dynamic

organization where I can apply my technical expertise, leadership skills,

and enthusiasm towards a long-term career in information technology.

Skills

Cisco Routers, Switches, and Hubs

PC Hardware and Software Support

Microsoft Windows 2003, XP, Unix Operating System

Active Directory, Lotus Notes, Unicenter Ticketing System, Remedy, Content

Management System, MacAfee Antivirus, Norton Ghost, BugZilla

C++, Java, JavaScript, Java Servlets, Oracle, HTML, XHTML, ASP.NET, CSS,

Drupal. PHP, Dreamweaver

Experience

Ciber Inc. (Contractor of Arlington County)

(07/10-02/11)

Web Services Operations Coordinator

Serving as Department of Technology Services (DTS) primary point of

contact

Coordinating Help Desk ticket management with Hosting Vendor, Internal

Staff and External Parties

Reviewing, categorizing and distributing County and external help desk

request for all of team's systems

Ensuring Hosting Vendor fulfills requests as per Service Level

Agreement

Ensuring appropriate documentation is generated during resolution

process

Coordinating Content Management System (CMS) Training requests with

Hosting Vendor

Managing County's Webmaster Email Account

Coordinating Software/Web Testing and Deployments with Hosting Vendor

and Internal staff

Drafting deployment, testing and other project documentation

Tracking deployment-related software issues

Testing web applications

Compiling and formatting website performance and statistical reports

for management use

HP Enterprise (Contractor of Department of Defense)

(04/10-07/10)

Help Desk Analyst

Deers Database supporting

Desktop and HP printers troubleshooting

Account, network connectivity, and password troubleshooting

Remote troubleshooting

Software, Application support

Greg Home Consulting Company

(03/07-04/10)

Technical Support Specialist/Webmaster

. Enhanced the productivity of the company and satisfying customers by

addressing

Hardware updates, pc login, and printer issues

Replacing and installing new software and hardware

Training management and staff in the use of new software and

hardware

. Creating website layouts, graphics, and forms resulting in an improved

customer attraction

Managing and posting new contents and updated files using

XHTML, Javascript

Esystems Inc (Contractor of National Science Foundation (NSF))

(07/05-02/07)

Webmaster

. Providing effective solutions for the Division of Information

Systems(DIS) web site resulting in an improved and user friendly web

pages

Creating and maintaining the web site

Managing content-presentation of materials on the web site

Assisting web content developers/maintainers in easily making

their information available on the site

such as providing templates

Developing web forms to help automate manual progresses

Working across the DIS functional organizations to ensure the

timely update, currency, and relevancy of

existing pages

Prompt posting of new information

Making revisions/changes to customers websites

Collecting and managing customers content for website creation

Identifying broken links and CSS inconsistency and resolving the

problem

Documentation

. Multitask to improve the productivity by desktop support

General Dynamics Network Systems

(01/05-06/05)

System/Network Administrator (Temporary)

Providing technical help desk support to US Army and Senate

Supporting Microsoft Windows XP, Lotus Notes mail support

Installing Oracle, Cost Point, Adobe acrobat Reader, Symantec

Antivirus, Windows update

Troubleshooting network connectivity and managing accounts

Installing new hardware, pc support and imaging

Tracking help desk ticket system via service manager

application remedy

Accenture Technology

Java Programming, JSP, HTML

(06/04-

12/04)

Education/Training

George Mason University, Fairfax VA

(2004)

B.S in Computer Science

Northern Virginia Community College

A.S in Network Engineering

Certificate

Webpage Developing

Rapids (from Department of Defense)

Accenture Technology

Java Programming, JSP, HTML (Training)

Status: United States Citizenship

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