Manager Technical Support

Location:

Posted:

May 12, 2011

Christopher S.Henry Jr.

Dallas, Texas 75231

*******@******.***

I am a hardworking motivated individual. My objective is to obtain a position where I may utilize my skills and

professionalism.

Employment History :

T-Mobile USA Retail Tech Support Pilot 4/10 - Current

I was 1 of 10 people chosen from a field of over 500 to participate in a pilot program involving Technical Support for the

customer base in North Texas in a retail enviorment. I deal with up to 30 customers a day face to face and resolve a

multitude of issues from device setup and use for handheld devices as well as Laptop sync and Tablet devices. My job

is to also to interact with customers to find the right fit for them wither it’s a laptop or cell phone.

T-Mobile USA Frisco Call Center 5/07 - 4/10

I excelled in the position of a Tier 3 Technical Care Rep. My duties consisted of answering In-bound calls from Individual

and Buisness customers and assist with settting up email accoutnts on their PDA devices as well as helping to resolve

FAQ in regards to device use, functionality and troubleshooting working on different operating platforms including

Windows, Blackberry and Android platforms. Also during my time there I had a hand in training over 100 current

employees.

Trammell Crow Company 3/2006 - 5/07

My position was a Tenant Relations Specialist at Preston Sherry Plaza. My daily duties include creating work schedules

for 5 officers as well as preparing payroll and collecting bids for any construction needs the building might need. Other

responsibilities included reviewing camera footage daily and preparing incident reports for the tenants as well as the

property manager. I would also meet with tenants daily to ensure all their needs were being met.

Professional references available upon requests.