Customer Service Administrative Assistant

Cortney R. Hatchette

Experience:

Gap in employment is due to relocating to Florida.

*/**** - **/****

Teletech

Lorain, OH

Customer Service Representative

Providing customer support in the areas of billing, phone and account

maintenance, tech support and sales. Maintaining customer information

including phone records, social security numbers, financial and bank info

and other sensitive information.

10/2007 - 8/2010

Medical Mutual of Ohio

Cleveland, OH

Data Entry Operator II

Working offsite was responsible for confidential maintenance of client

medical files, hospital records and various state departmental forms.

Worked extensively with OnBase pulling up medical forms and entering them

into Web applications and directly into company database. Provider coded

claims for billing and servicing.

3/2007 - 6/2007

Infocision

Akron, OH

Database Maintenance

Verify accuracy of data, construction of spreadsheets by combining data

from various systems, and maintenance of departmental, including occasional

departmental level I IT support.

9/2002 - 2/2005

Ardmore Power Logistics

Lakewood, OH

Data Entry Associate

Processed freight payments from various shipping companies such as FedEx,

and UPS. Also coordinated large orders for the largest energy companies

across the US along with basic administrative duties.

3/2001 - 8/2002

Sage Computer Services

Akron, OH

Data Entry Operator

Responsible for confidential maintenance of client medical files, hospital

records, and various state departmental forms along with other various

clerical duties.

7/2000 - 1/2001

University Hospitals Service Center

Cleveland/OH

Administrative Assistant

Researched EOBs for various insurance companies, and health care

organizations. My main responsibilities included scheduling meetings,

processing purchase orders & invoices, making travel arrangements, and

typing letters, memos, and minutes of meetings.

6/1999 - 6/2000

Smokerise Center

Barberton, OH

Secretary

Duties included word processing, filing, composing cover letters,

preparation of incoming mail, taking dictation, and other secretarial

related responsibilities.

Education:

Akron East High School

Akron, OH

Diploma

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