Customer Service Human Resources

REBECCA HOLMES

**** ******** **** ******, ** ****5 713-***-****

**********@*****.***

EDUCATION

THE UNIVERSITYOF TEXAS AT AUSTIN

May 2011 BA Spanish & BS Communication Studies: Corporate Communication

GPA: 4.0

Study Abroad: University of Alicante in Alicante,

Spain, Spring 2010 Academic Honors: Dean's

List- Summa Cum Laude, University Honors (2007-Present)

WORK EXPERIENCE

Texas Monthly

Austin, TX

Human Resources & General Administration Intern

Spring 2011

. Serves as Internship Coordinator to receive and route intern

applications to department supervisors

. Performs administrative tasks such as the collection of intern

paperwork and scheduling

. Assists with research analysis of subscriber data in order to

increase sales and renewals

. Organized orientation day for 18 interns including speeches by the

magazine president and editor

. Recruited for summer and fall interns at University of Texas

Communications Career Fair

Eastside Community Connection

Austin, TX

Staff Intern/ Volunteer Coordinator

Fall 2010

. Created a grant foundations manual with application guidelines and

calculated average grant sizes

. Wrote and received $1000 grant as the Chair of the Grants Task

Force

. Planned spring intern recruitment process for internships at non-

profit in East Austin

. Recruited and supervised student and local volunteers on a weekly

basis for the food pantry

. Coordinated "ECC Painting Weekend" event to make needed

improvements to the office space

Informal Classes- The University of Texas at Austin

Austin, TX

Student Assistant

Spring/Fall 2009

. Provided customer service for instructors and students as office

receptionist

. Registered clients for classes by phone or email and answered

questions regarding classes

. Collected marketing research pertaining to Informal Classes by

comparing costs of advertising in various local Austin

publications and finding opportunities to advertise at local

events and festivals

Committee on Publication- The Christian Science Publishing Society

Boston, MA Support Division Intern

Summer 2008

. Developed plan for worldwide survey of 80 satellite offices to

find out how to improve support

. Coordinated meeting times with satellite offices taking into

account various time zones

. Conducted telephone survey, using both interpersonal skills and

Spanish proficiency

. Led meetings with head managers and made presentation of survey

results for future improvements

ACTIVITIES

Outdoor Equipment Manager, UT RecSports

Spring 2011

Spanish Tutor, Middle School level

Fall 2010-Spring 2011

Camp Texas, Mentor for UT freshman

Spring/Fall 2009 Gamma Beta Phi Honor Society, Member

Spring 2008-2009

Freshman Leadership Organization, Member

Fall 2007-Spring 2008

SKILLS

Language: Advanced Spanish proficiency/ fluency

Computer: Excel, Word, Outlook & Basic HTML

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