Customer Service Medical Assistant

Austria D. Martin

**** ******* **** ******, ******* Mill, MD 21244

Home Phone: 410-***-**** . Cell Phone: 443-***-****

Email: ********@***.***

RESUME

OBJECTIVE:

To obtain a challenging and rewarding position where my experience,

knowledge, skills and abilities can be utilized to enhance my performance

as well as allow me to further advance my work experience and skills in the

workplace.

EDUCATION:

UMUC - College Park, MD 08/2009 - Present

Major: Biology

EGD: 2014

CERTIFICATION: 10/2010

Certified Phlebotomist Professional

SUMMARY OF QUALIFICATIONS:

? Phlebotomy ? Medical Assistance ? Customer Service/Relations ? Cash

Handling ? Inventory Control ? Receiving & Stocking ? Project Management ?

Data Entry ? Organizational Skills ? Excellent Communication Skills

EXPERIENCE:

We Care Family Physicians, Columbia, MD 12/2010 - Present

Phlebotomist/Medical Assistant (Internship)

. Under the instruction of licensed health provider, perform a variety

of routine blood drawing procedures using standard equipment like

vaccutainer tubes and sleeves, tourniquets, syringes and butterfly

needles.

. Utilize standard procedures for the maintenance of positive patient

identification.

. Responsible for entering patient demographic information and

laboratory test orders into the information system.

. Confer with patients to obtain information for laboratory records,

explain procedures, allay fears and elicit cooperation.

. Other duties: Preparing, processing, labeling and storing patient

specimens and samples according to standard operating procedures.

. Maintaining inventory of supplies, and stocking supplies on carts and

hand trays.

Medical Assistant

. Greet patients and facilitate registration by obtaining information

including personal data, medical history and insurance coverage.

. Responsible for requesting records and files from other healthcare

providers, completing referral forms.

. Answering a high volume of calls and responding to general inquiries.

. Generate letters, memos, forms and labels.

. Perform patient vital signs.

Store Associate, Wal-Mart 07/2008 - 05/2010

Eldersburg, MD

Responsibilities:

. Processed customer purchases and perform basic register and customer

transactions.

. Operated cash register.

. Received payment by cash, check, credit cards, vouchers, or automatic

debits.

. Issued receipts, refunds, credits, or change due to customers.

. Counted money in cash drawers at the beginning of shifts to ensure

that amounts are correct and that there is adequate change.

. Balanced cash, charge and check receipts.

. Maintained appropriate cash levels in register drawers.

. Responsible for maintaining the overall appearance of respective

register area

. Deactivating security devices.

. Performed general maintenance as requested by management.

. Answered questions concerning merchandise.

. Greeted customers entering establishment.

. Resolved customer complaints.

Store Associate, Target 11/2008 - 03/2008

Owings Mills, MD

Responsibilities:

Cashier, Giant Food 07/2007 - 11/2007

Owings Mills, MD 21117

VOLUNTEER SERVICE:

Agape House, Inc. 12/2006 - 12/2008

. Mentor inner-city kids by providing tutoring in Math and Reading as

well as help organize Food & Toy Drive.

SKILLS & ABILITIES:

. Microsoft Word, PowerPoint, Excel, Internet, Windows & MacIntosh

Operating System

. Scheduling appointments

. Customer Relations

REFERENCES:

References are available upon request.

Contact this candidate