Administrative Assistant Customer Service

Scharlotte Hutchinson

*** ***** **** **., ******, TX 77388

Cell: 713-***-**** Email: **********@*****.***

Career Profile:

Mature, detail oriented professional Senior Administrative Assistant with

more than 20 years of experience. Seeking an opportunity to utilize my

skills and knowledge in a renowned organization.

Professional strengths:

. Customer service, detail-oriented and possess ability to handle multi-

task effectively

. Ability to read and interpret complex oral and written instructions;

excellent verbal and written communication skills

. Internet, Windows 95-2007, XP - intermediate experience with

Word/Excel/PowerPoint/Outlook, Publisher, Print Shop, Word Perfect and

various computer/terminal systems

. Familiar with various office machines (i.e. scanners, copiers, fax

machines, multi-line phones and switchboard)

. Excellent management and organization skills and the ability to

perform tasks accurately

. Prepare, compose and assemble confidential information

Professional Experience:

John L. Wortham Insurance, Houston, TX

Feb. 11, 2000 till Dec. 2, 2010

Loss Control Department - Senior Administrative Assistant

. Support for Managing Director and three safety and fire protection

engineers

. Transcribing dictation, preparing reports, correspondence and

spreadsheets by word processor

. Compiling employee hours and finalizing monthly expense reports

. Client assistance in workers' compensation claims, EHS and Fleet

procedure manuals

. General office duties of ordering supplies, records management system,

office equipment monitoring

. Assisting visitors, answering/forwarding/taking telephone messages

. Relief switchboard operator, conference schedule, travel calendars,

mail distribution

. Managed departmental moves to several floors

. Served as a liaison with building management in performing duty of

high rise fire marshal

. Operational issues and resolution of day-to-day administrative tasks,

problems and queries

Thomas R. Johnson, HUD (Housing & Urban Development) Closing Attorney (An

American Title Fee Office), Houston, TX

Aug. 4, 1997 till Nov. 18, 1999

Escrow Assistant - Galleria Location

. Compiled documentation for closings

. Established innovative policies and set up computerized accounting

procedures

. Bank reconciliations, stop payments, direct wire transfers for

closings

. Correspondence, reports and memorandums forms and brochures,

newsletters, calendars utilizing computers/word processing/desktop

publisher

. Database tracking files, affidavits, maintained office supplies and

equipment

. Reviewing drafts and checked documents for accuracy and appropriate

grammatical usage

. Greeted visitors, answered queries related to office operations

. Conference room schedule and make/ready for closings

. Coding and batch inputting checks for title company, endorsement

reports and duplicate/certified Title Policies

Pasadena Copiers & Supplies, Houston, TX (Family Owned/Operated - Copier

service, sales, supply business.)

April 13, 1981 till July 15, 1997:

Office Manager

. Supervised three office employees, dispatched seven service

technicians

. Answered multi-line telephones, employee/customer relations

. Ordered/maintained office supplies and retail copier business parts

and supplies inventory

. Records management, payroll, accounting, sales tax

preparation/reporting, collections

Whiddon & Company CPA, Houston, TX

May 21, 1979 until Feb. 15, 1981

Secretary to President

. Maintained calendars for president and 4 partners

. Answered multi-line telephones, liaison for employee/customer

relations

. Ordered/maintained office supplies an responsible for ordering service

of office equipment

. Processed, typed and copied statistical reports, financial forms

. Typed financial statements and various documents

. Records management. processed and typed financial information and

forms

. Supplied backup support for 7 accountants and 4 partners

. Oversee preparation and calendars for conference areas

Texas Commerce Bank-Reagan, Houston, TX

June 27, 1978 until May 18, 1979

Secretary to Controller

. Answer telephones and maintained Controller's calendar

. Organized and maintained bank's monthly financial reporting as

directed

. Gather and prepare statistical reports and budget information

. Prepared financial information for monthly Director's Meetings

. Backup support for the legal counsel

. Maintained financial reporting files

Whiddon & Caldwell CPA, Houston, TX

June 13, 1977 until June 24, 1978

Secretary/Receptionist to Vice-President

Temple/Eastex Incorporated, Diboll, TX

March 21, 1976 until June 10, 1977

Secretary to Controller

Winston/Duran Law Firm, Lufkin, TX

April, 1975 until February 2, 1976

Legal Secretary

CIT Financial Services, Lufkin, TX

Jan, 1973 until April, 1975

Head Cashier/Loan Secretary

References:

Will be available upon request

Contact this candidate