Administrative Assistant Customer Service

Dawn M. Brown

********@*******.***

***** ***** ****

Cell: 313-***-****

Dearborn, Michigan 48124

Home: 313-***-****

OBJECTIVE

To obtain a challenging position as an administrative assistant, which will

allow me to utilize my knowledge, experience, and skills.

SUMMARY OF QUALIFICATIONS

. Thirty years experience as an administrative assistant in a corporate

environment.

. Excellent customer service skills, office etiquette, and phone

manners.

. Proficient with Microsoft Word, Excel, Powerpoint, Internet, Outlook,

and other software.

. Strong ability to plan, schedule meetings and appointments, and

maintain calendars.

. Knowledge of a variety of office equipment and ability to make minor

repairs.

. Experience mentoring and training new employees.

. Flexible, highly focused individual always ready to learn new skills.

. Very responsible, loyal, and dedicated with a strong work ethic.

. Pays thorough attention to details regarding processes and procedures.

PROFESSIONAL EXPERIENCE

CRESTWOOD SCHOOL DISTRICT, Dearborn Heights MI 2011

Substitute Paraprofessional/Guidance Office Secretary

. Assist special need students as directed by certified staff.

. Provide secretarial (clerical) support to the school guidance office

and provide

assistance with the effective and efficient operation of the office.

Operate as a health room assistant as needed.

R. L. POLK & CO., Southfield MI 1979-2009

Administrative Associate

. Responsible for all administrative activities for the Automotive

Information Solutions department, including supporting the

department's VP and multiple management personnel.

. Managed administrative process for a registration manual that realized

a value to the company of $350K in yearly revenue.

. Mentored new employees regarding billing system and related procedures

and processes.

. Proficient with itinerary management to maintain department

functioning.

EDUCATION / CERTIFICATIONS

Madonna University 2009

. Medical Coding and Billing

. Medical Terminology and Human Anatomy/Physiology

Fred Pryor Seminars

. Management Skills for Secretaries, Administrative Assistants, Support

Staff

. Mistake-free Grammar and Proofreading

. Prioritizing and Managing Multiple Projects

Dearborn Public Schools

. Microsoft Office Excel 2003 - Level 2

VOLUNTEER EXPERIENCE

OAKWOOD HOSPITAL AND MEDICAL CENTER - Dearborn, MI 2010

Office Clerk - Assist the Human Resource Department with special projects.

Contact this candidate