Customer Service High School

MADINA SAFI

**** *. **** ****

Scottsdale Arizona 85254

Cell- 602-***-****

OBJECTIVE: To obtain an administrative support position where skills and

qualifications can be utilized to help a company achieve maximum

productivity.

PROFESSIONAL EXPERIENCE:

Home Care For my Mom: July 2007- Jan 2011

Taking care of my mom who suffered really bad Stroke, She could not

do anything. I had to do therapy at home with her every day. I had to teach

her how to walk, talk, eat and daily things. I had to be with her 24 hours

day it was like taking care of a baby. Taking her for Out Patient Physical-

therapy. Helping the Therapist at the same time because I had to translate

to my mom and etc. Being patient with her was the most important part of

teaching her and helping her.

Govig & Associates, Scottsdale, AZ January 2007-

July2007

Contract Employee- Various Positions

. Created files

. Performed Customer Service

. Greeted Clients

. Participated in different duties

Law office of Abernethy & Green, Phoenix, AZ September 2006-December

2006 Contract Employee

. Administered professional front desk, answering multi phone lines

. Arranged meetings with detectives and clients.

. Handled criminal cases paper work and provided information to judges

Home Solutions, Scottsdale AZ July 2006-

September 2006

Executive Administrative Assistant

. Provided superior front desk customer service while answering high

volume phone lines

. Maintained utilities for each property, while compiling files for

properties

. Assisted loan-officers prepare paychecks for construction employees

. Utilized my computer skills by providing general office assistance and

assisting in special projects.

Nextel Legacy Store, Fountain Hills AZ February 2006-July

2006

Wireless Consultant

. Addressed customer's needs and provided professional customer service

. Received and processed client orders, handled cash transactions

. Programmed phones and provided technical support when possible

Making Faces, Scottsdale AZ June 2005-January

2006

Assistant Manager

. Provided excellent customer service

. Excelled at managing other employees

. Provided leadership and coordinated team workers

. Prepared order forms for customers, shipping and receiving

orders.

. Performed troubleshooting support on computers and cameras.

Collaborated the cameras and programmed the computer daily

Charles Schwab, Phoenix AZ January 2003-October

2004

Tape Operations

. Provided customer service with clients

. Worked with IBM CE and Machines, monitored the library managers

. Prepared ticket and break-fix-ticket for intervention

. Monitored several windows

. Performed Unix language, file Net, On Demand

. Created files by using different computer language

. Programmed Robots, troubleshooting performed on daily basis

. Handled monthly tape, weekly tapes and end of the day tapes and sent

tapes offsite

. Shipped and received tape tracking the inventory

Success Link, (ASU Main) Tempe AZ Work Study

Recruiter for High Schools

. Recruited High School students and advised them on how to be

successful

. Communicated with students about life, education, and organizations

. Prepared power point assignments and fun activities

Youth Division, Phoenix AZ Summer Job

Clerical Assistant

. Provided front desk customer service

. Handled high volume of phone lines and filing

. Provided jobs for young High School students

. Prepared paychecks for the High School student

SUMMARY OF QUALIFICATIONS:

. C++

. Visual Basic

. UNIX, Java

. COBOL

. UNIX

. Excel

. Access

. Power Point

. Excellent data entry skills

. Word Processing

. Copying and collating

. Professional phone etiquette

EDUCATION:

Phoenix College- Associates Degree

General studies

(Currently pursuing)

Arizona State University- Bachelors Degree

Major- Computer Information System (CIS) / Business

Reference available upon request

Contact this candidate