Manager Training
Resume:
Gary R. Walden
Long Island - New York - *****
*********@*****.***
Training and Development Manager
Proven ability to design, implement and measure quality training that
escalates all levels of employee's skills for a quantifiable
difference, saving the company time and money while increasing overall
profits. Implement needs assessments and develop tactical and
strategic planning. Create and execute Learning Management Systems,
Management Training programs, software, product and sales training. An
H.R. Coordinator that provides assistance with H.R. Generalist and
Recruiting workloads.
Key Strengths
. Training Department Management / H.R. Coordinator
. Learning Management Systems / Instructional Development /E-Learning
. Leadership and Coaching Training / Change Management
. Strategic / Tactical Planning / Special Project Management
. Software, Soft Skills, Sales and Customer Service Training
Core Competencies
V Results-driven with exceptional managerial judgment in developing and
delivering directives.
V Transform strategic plans into workable solutions and benchmark
performance against key operational objectives.
V Drive training to produce service and sales revenue building skills.
V Proven accomplishments in delivering optimal results that exceed
operational goals and yields measurable results.
V Training benefits over features on products and services that give
company a market place advantage over the competition.
V Consistently strengthen employee and management skills and knowledge with
on site/job training and evaluations. Escalate job performance to exceed
previous year measurements.
Special Skills
. Marketing:
o Create revenue generating E-mail campaigns, promotions and
programs.
. Technical:
o Company internal intranet designer and developer.
o Software integrations/ migrations / implementations and training.
o Authorware Tools: Adobe Captivate 3, Desktop Author, PowerPoint,
Demo Charge, Publisher and ToolBook II.
o Author of the E-Book "Training Today, for a More Profitable
Tomorrow".
~ Professional Profile ~
NASSAU EDUCATORS FEDERAL CREDIT UNION (NEFCU) 2009 - 2011
Westbury N.Y.
Training and Development Manager:
Managed all aspects of the company's training initiatives and goals.
Developed and implemented the H.R. & Training tactical plan to align with
the company's strategic plan. Implemented the company's first "On-Line"
curriculum and needs assessment. Conducted employee and management training
via blended methodologies. (instructor lead classroom, webinars and
seminars). Played key role as member of middle and senior management
meetings. Managed and assisted with most H.R. administrative and generalist
responsibilities. Assisted with recruiting responsibilities; interviewing,
training, production assessment, evaluations and job
descriptions/responsibilities.
Career Achievements:
. Certified Trainer of "Sales and Service" workshop for 300 employees.
. Developed and implemented company's Training on Demand website.
o Instructor lead and Webinar calendar of all classes
o Online registration and tracking system
o Monthly class updates, listings and benefits
o Digital library with training on demand webinars and training
material
o Created comprehensive training catalog
. Introduced Integrity Selling training that increased sales revenue
. Developed company's first and only Management training program
. Initiated conversion from old Learning Management system to new one
. Conducted middle and senior management coaching classes
. Introduced and implemented use of webinars that saved thousands of
dollars in employee reimbursement travel
. Developed NEFCU University credit program that fostered higher
learning and generation of career paths
. Designed reports submitted to senior management and board of directors
to display efforts, cost and time impact and results of overall
production for Training and Development department.
FORTUNOFF 1982-2009
Westbury N.Y.
Training & Development Director
Developed and directed trainers with respect to H.R., Recruiting, Risk Mgt,
Payroll, Sales, Systems and related functions while developing technical,
(computer) and class curriculums, schedules, communication and performance
skills.
Career Accomplishments:
. Adviser to board of directors for fortunoff and Lord & Taylor
organizations
. Conducted "Integrity Selling Program" for sales division, which
escalated individuals into the "Million Dollar Club".
. Developed procedures for improved efficiencies and cost reduction-
training programs.
. Implemented Management Training program.
. System Training: Trained 3,000 employees, raising computer skills and
system knowledge in excess of 65%.
. Developed the company's first interactive C.B.T. training programs.
Generated self-teaching programs that advanced student's level of
learning with reporting capabilities.
. As Efficiency Expert created System Workflow Evaluation Program.
Process enabled opportunity to explore workings of company's
operations. Compiled evaluations of internal computer system, paper
flow, procedures and policies that led to more productive and
effective operations. Saved time and money while adding security,
accuracy and increased overall profits.
Additional fortunoff Roles
Training Manager / Efficiency Expert: 1998-2005
Special Project Manager: 2001-2005
C.B.T. / End-User Training Developer: 1998-2001
I.T. Operations Manager: 1995-1998
Network Manager: 1990-1995
Data Center Supervisor: 1982-1989
Education and Certifications
Certified Trainer in Sales and Service Workshops
M.C.P. in Windows and M.S. Office
fortunoff Executive Management Program
Farmingdale University 1984 - 1986
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