Training Medical
Resume:
Deborah M Sullivan
** ******** ** ******, ** ****4
***********@*******.***
Qualifications
. Possessing over 25 years experience in Customer Education and Training
. Excellent track record of proven customer satisfaction and Account Management
. Strong communication and presentation skills
. A team player who brings enthusiasm, commitment and strong leadership skills to the table
. Detail oriented, very reliable and confident in making individual decisions
. Certified Technical Trainer through The Chauncey Group International
. Credentialed Technical Trainer Epic EHR for Hackensack Medical Center/Mt Sinai Medical Center
Experience
Gallagher Associates - Wayne, NJ (December 2009 - Current)
Gallagher Associates is a Professional Development Service company that services the needs of
corporations, businesses and institutions with on-site training classes in workforce development,
computer training and electronic health records systems
Training Consultant
. Provides training and course instruction in Microsoft Office, Epic Care and various training projects
. Conducts training classes for Epic Care Inpatient Clinical Documentation classes for Nurses
. Co-facilitates training classes for Epic Care C.P.O.E. for Physicians and Physician Assistants
. Individualized end user training and “elbow support” for Epic go-live at Hackensack University
Medical Center, Cooper University Hospital and Orange Regional Medical Center
. Facilitate and co-facilitate for Epic training classes at Mt Sinai Medical Center
Reynolds & Reynolds Company - Dayton, OH (February 1989 - March 2008)
Reynolds and Reynolds is the automotive industry's largest provider of automotive
software/services
Customer Training Professional
. Provided a full range of software application on-site training to automotive dealerships, including but
not limited to Accounting, Payroll, Finance and Sales
. Conducted training classes in a one on one environment as well as group training
. Targeted customers' needs by accessing and evaluating their current processes and incorporate them
into the software package
. Designed administrative reports to maximize overall dealership profitability
. Developed training guidelines and procedures to streamline and standardize processes
. Conducted status and close-out meetings with dealership management to ensure goals and
expectations were met and/or exceeded to achieve complete customer satisfaction
Remote Customer Training Professional
. Provided remote customer training on various software solutions to automotive dealership personnel
. Ensured complete customer satisfaction throughout the installation and training process
. Assessed the clients skills and communication ability and tailored training accordingly
. Provided web based training to Accounting, Sales and Finance personnel
Automatic Data Processing - Clifton, NJ (September 1983 - November 1988)
Account Manager
. Responsible for achieving a high level of client satisfaction and retention by proactively establishing
and maintaining an amicable relationship with the client
. Assigned to a database of 210 clients with a retention rate at 100% of target
. Responsible for selling additional business features and upgrades to current payroll system . Audited
and reviewed each payroll with client to uncover their individual needs
Account Executive
. Responsible for converting, training and servicing new payroll clients
. Created and designed management reports based on the clients' needs
. Handled difficult and unique payroll applications
. Organized and instructed in house training classes
Education
Bachelor of Arts in Communications- May 1983
Fairleigh Dickinson University - Teaneck, NJ
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