Sales Customer Service

CAROLINA NAKAH

*** **** **** ****** # **, Miami Beach, FL 33140 • 786-***-**** • ******@*****.***

PROFILE

Determined and proactive Graphic Designer/ Manager with ten years of experience in marketing strategies and visual

communication while possessing genuine commitment to quality and customer satisfaction.

PROFESSIONAL EXPERIENCE

OILILY– Aventura, FL August 2002– May 2010

Store Manager

• Location ranked #2 in sales out of 80 stores worldwide, exceeding sales and profit goals by 14%.

• Advanced quickly within the organization and established strong customer and community relationships.

• Built aggressive weekly strategies to consistently achieve maximum results and productivity.

• Successfully created a consistent clientele by building strong relationships with local and international

customers and securing their loyalty.

• Led all the aspects of administrative operations such as: payroll, managing inventory and profitability while

Maintaining budget plans to control payroll, marketing and operational expenses.

• Planned and executed very successful in store events to promote sales such as: fashion shows cocktails,

trunk shows, summer reading time, live music and art shows.

• Designed all the flyers, invitations and postcards of Oilily. Created local sites and blogs to promote the brand.

• Actively looked for opportunities of advertising, such as cross marketing with different businesses

• Extensive work with visual standards and merchandising displays; responsible for window presentation and

in store visual arrangement.

• Hired and trained teams in product knowledge, customer service and operations.

• Excelled in building and motivating teams, developing associates to leadership positions.

• Travelled to Holland and worked with technical designers to ensure collection fit and bought the

appropriate assortments for our clientele. Won contest to Amsterdam fashion week. Attended managers

meetings in California and software trainings in Atlanta.

ULTRATECH COMPUTERS– Miami, FL April 2001– September 2003

Administrative Assistant and Designer

• Assisted management with day-to-day operations including: supervising mailing lists, data entry, mail

preparation, organizing bills and files and preparing spreadsheets reports. Communicated announcements

and surveys via emails, presentations and newsletters.

• Coordinated travel itineraries and meetings for senior management and controlled their expenses.

• Launched sales plan to liquidate unwanted goods, keeping track of sales, costs and shipping.

• Designed product packages for diverse merchandise of the company

Graphic Designer December 2007 – Present

• Work closely with clients to translate subject matter into concrete designs consistently meeting the deadlines

• Use a wide range of typography and color theory to appeal to specific audiences

• Experience in designing logos, postcards, posters, illustrations, product packaging design, brand identities,

magazine and advertisements layouts, stationary, brochures, publication design, apparel design, textiles,

flyers, business cards, promotional products, invitations, menus, calendars and mass emails

• Created concept development, identity packages and series introduction for various clients

• Produced logo, fashion catalog and web optimization for Fashion Exchange online store

• Adjustment of all imagery used in print collateral such as retouching, composition and color correction

• Photographed and designed art catalogs and managed photo sessions for a variety of projects

EDUCATION

BFA, Bachelor of Fine Arts Graphic Design, Florida Atlantic University

Minor in Business Administration, Florida Atlantic University

Further training in Web Design Fundamentals and Animation

SKILLS

Advance Software: Illustrator, Photoshop, Adobe Acrobat, InDesign, QuarkXPress and Microsoft Office Suite

Intermediate Software: Flash, Fireworks, Dreamweaver, Sketchup and Citrix

Bilingual in English and Spanish (some French and Hebrew).

Excellent attendance record, flexible, highly organized, creative and fast learner

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