Manager Customer Service

IRINA PALINCAS

*** *. ********* **. *********, Ca 92870

*********@*****.***

Objectives: to achieve a position of MBA Paid Intern, Entry Level, Business

Administration and Management, Human resource, Government Interns -Embassy,

Import Export

Additional Skills Accumulated trough MBA Program

. Skills in specific duties include sponsorship sales, coordinating

promotions and events, budgeting/forecasting, advertising, gift card

program management, merchandising, and public relations.

. Supporting global supplier quality leadership in developing, and

implementing requirements for suppliers at all levels.

. Support new product development in supplier due diligences, to meet

business and manufacturing site needs.

. Support the development and the maintenance of the quality assurance

programs, policies, processes, procedures and controls ensuring that

performance and quality of products conform to establish standards and

agency guidelines.

. Interface with R&D, Regulatory, manufacturing, engineering, customer,

vendor and subcontractor representatives to determine responsibilities

and solutions.

. Assists in the development and monitoring of department budgets, and

supports

. QA management with management reviews, supplier metric trending and

complaint review boards involving suppliers.

. Familiar with the requirements of FDA 21 CFR Part 820 and ISO 13485

supplier and purchasing requirements and interpretation of such into a

compliant quality system.

PROFESSIONAL SUMMARY

Broad experience in managing large property and retail store, from start up

to work out, as well implementing management system: selecting, managing

and training staff, and establish and monitoring production goals. Proven

record in developing best practice for management and supervision,

resolving long -standings problems and creating solution that improve

operational efficiency. Objective and progressive with dynamic eldership

and business acumen, to produce extraordinary results, that drives

organizational improvement and instills best practice.

AREAS OF EXPERTISE

. Green Field Facility Start

. Global Multi-site Operational Leadership

. Corporate Planning & Strategic Development

. P&L Management & Budgeting Direction

. Lean & Six Sigma Practitioner

. Systematic approach to problem solving

. Challenging roles and assignments

Education

Master of Business Administration Graduated: 02/06/2011

American Intercontinental University Hoffman

Estates, IL

. Concentration in International Business

Bachelor of Arts in Psychology 2006

California State University San Bernardino, CA

KEY ACCOMPLISHMENTS

. Computerized and standardized employee system at 5 stores and enabled

consolidating financial sale reporting, meeting aggressive 18-months

timeframe for payment completion

. Instituted new product development that reduced overall cost and

increased company revenue by 23%

. Implemented an accounting system that identified gross profit

components and empowered management with data to improve capital and

investment by 5%

. Reorganized Robert Property Management by obtaining more favorable

deals, improving the quality of housing, constructing new amenities

and increasing vegetation which increased profit by 10.8%

PROFESSIONAL EXPERIENCE

Retail Supervisor and Manager 05/2004-08/2009

Macy's Cerritos, CA

. Managed client database for 20 people and oversaw the work of sale

associates; cashiers, and customer service

. Handled staff hiring, training and preparing of work schedules

. Responsible for supporting the planning, implementation, and on-going

maintenance of employee relations, Equal Employment Opportunity, and

Affirmative Action Plan

. Maintain knowledge of federal and state/province HR policies,

programs, in USA

Financial Manager 06/1996-07/2004

T2V Management Company Garden Grove, CA

. Prepared the financial report required by the firm

. Conducted the financial operation to ensure that the firm satisfied

FDI taxes

. Oversaw the flow of cash and financial instruments

. Interpret, communicate and support policies and procedures

Property Manager 03/1993-11/1996

Roberts Apartments Anaheim, CA

. Hired, trained, motivated and terminated office staff

. Oversaw the performance of income producing in residential prop

. Handled the financial operation of the property

. Supervised the report of financial statement, and prepared periodical

and annual financial reports

. Complied with OSHA contract, and implemented OSHA practice

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