Customer Service Manager

*** ******** **** . ***********, ** *****

Phone 305-***-**** . E-mail ********@*****.***

JOYCE M. FIGUEROA

objective

To obtain a position as an Accountant that will allow me to further develop

my educational background and experience in the financial industry.

education

Nova Southeastern University Orlando, FL April 2008 - Nov

2009

Master of Business Administration

Florida International University Miami, FL Jan 2005 - Dec

2007

Bachelor of Business Administration in Finance

Miami-Dade College Miami, FL Aug 2001

- Dec 2004

Associate of Arts in Accounting

Work experience

World of Homes, Inc Orlando, Fl Oct.

2008 - Current

Portfolio Accountant

. Managed complete accounting portfolios for 30 separate Homeowner

Association / Community Property Accounts.

. Managed accounts payable (A/P), which included invoicing, posting

credit memos, and submitted A/P reports for board member approval and

cut checks to pay outstanding balances to vendors.

. Managed accounts receivable (A/R), which included billing, issuing

intent to, arranged payment agreements, set up ACH debit and turning

over to attorney when 90 days past due.

. Responded to customer service related issues for homeowners, prepared

all written correspondences related to client activities.

. Prepared monthly financial statements for the client review including

balance sheets, income statements, cash flows and retained earnings.

Also prepared month end closing and journal entries, reconciled bank

statements, and prepared annual budgets.

. Attended board member meetings for questions regarding account related

issues, summarized financial statements.

Carls Furniture, Inc Miami, FL July

1999 - Aug 2007

Accounting / Office Manager

. Managed account receivables and account payables. Specific duties

included posting payables and receivables into accounting books, issued

payments to vendors, issued billing statements, and held

meetings/discussions with debtors/vendors in order to reconcile accounts,

arranged payment agreements, reviewed/ balanced books on a monthly basis.

. Prepared collection account reports. Specific duties included maintaining

a detailed file on clients, which included attempts made to collect bad

debt, worked with collection attorney in preparing the appropriate

litigation paperwork to further pursue bad debt.

. Accounted for all store debit and credit transactions. Duties included

posting daily revenue and credits from sales, balancing credit card

machine at the end of the day, handled all cash transactions and posted on

cash flow sheets, and prepared bank deposit slips.

. Processed credit file applications for an independent financial lender,

Specific duties included submitted new applicants' applications, charged

clients once merchandise was received, and solved all financial disputes

made by clients and worked with Finance Company on fraud cases.

. Duties included managing office staff, interviewing and hiring of new

applicants, prepared all pre-hire forms and drug test packets, trained all

new office personnel, entry of orders, faxing, and filing, taking

messages, and resolving customer related issues.

professional memberships

Financial Management Association (FMA)

American Finance Association (AFA)

National Society of Hispanic MBA (NSHMBA)

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