Customer Service Manager
Resume:
LaShunda V. Cook
Hoffman Estates, IL 60169
********@*****.***
PROFESSIONAL SUMMARY
RECOGNIZED FOR PROFESSIONALISM, POSITIVE ATTITUDE, COMMITMENT TO EXCELLENCE
AND DEMONSTRATED ABILITY TO COMMUNICATE AND INTERACT EFFECTIVELY WITH
CUSTOMERS, STAFF AND ALL LEVELS A MANAGEMENT. POSSESS OVER 9 YEARS OF WORK
EXPERIENCE IN LOAN PROCESSING AS WELL AS PERFORMING ADMINISTRATIVE AND
CUSTOMER SERVICE FUNCTIONS. DEMONSTRATED SKILLS INCLUDE THE ABILITY TO
HANDLE MULTIPLE PROJECTS AND ASSIGNMENTS EFFICIENTLY AND EFFECTIVELY.
Skills
EDGE, FHA CONNECTION, LOTUS NOTES, STATUSMART, CALYX POINT, CONTOUR, LOAN
HANDLER, UNIFI, GENESIS AND MICROSOFT WORD, EXCEL, OUTLOOK, POWERPOINT,
PRONTO, LOAN PROCESSING, ADMINISTRATIVE, CUSTOMER SERVICE, LOAN CLOSING AND
FUNDING, DU AND LP APPLICATIONS, REFINANCES, PURCHASES AND HOME EQUITY
LOANS, PHONE ETIQUETTE, PROBLEM MANAGEMENT, STANDARD OFFICE EQUIPMENT,
ANALYTICAL, INVOICING, SCHEDULING, MAINTAINING FILES, CERTIFIED NOTARY
PUBLIC
PROFESSIONAL EXPERIENCE
BANK OF AMERICA -HOUSTON, TX, ROLLING MEADOWS, IL
February 2009 - March 2011
FHA/VA Home Service Specialist II
. Responsible for processing loans approved by an Underwriter
. Responsible for verifying income/assets documentation.
. Resolve routine title issues including vesting issues, child support
liens, judgment liens, mechanic liens and undisclosed liens
. Responsible for clearing conditions
. Maintain a high level of customer service
. Coordinating with attorney and real estate agents
. Ensuring loans are processed in accordance with established guidelines
and Truth-in-Lending rules and regulations
Ash Mortgage Corporation - Skokie, I
June 2003 - January 2009
Sr. Loan Processor/Office Manager
. Supervise and oversee the day-to-day operations, and ensuring that
work is evenly distributed among staff
. Processed conventional and FHA/VA loans
. Ran credit and analyzed credit to see if customer qualified for loan
. Ran loans through DU or LP for Fannie Mae approval
. Cleared title and underwriting conditions
. Scheduled closings
. Audited file once loan has closed
. Handled all other administrative duties
Mentor 4 Inc. /Washington Mutual/Wells Fargo - Rolling Meadows, IL
September 2002 - May 2003
Processor/Closer/Funder (contract position)
. Processed conventional loans
. Coordinated closings process
. Prepared closing packages and wired request
. Closed an average of 150 loans per month
Eagle Home Loans - Chicago, IL
September 2000 - September 2002
Loan Processor
. Processed refinances, purchases and home equity loans
. Input loans into DU and LP
. Scheduled closings
EDUCATION
ROGER C. SULLIVAN
Diploma
Additional Training
LOOP ACADEMY OF BUSINESS
Certificate
Truman College
Loan Origination Course
Truman College
Advanced Loan Processing Course
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