Customer Service Representative

Nancy Holubec, ACSR, CISR

**** *********

Spring, Texas 77373

Phone: 81-350-2026

Self-motivated, goal oriented individual looking for career opportunities;

able to work in a fast-paced team environment.

Alliant Insurance

Customer Service Representative -June to December 2010

. Temp. to Temp. Job

. Creating and assemble account binders and desk top references

. Issue certificates of insurance

. Check policies, endorsements and audit processes

. Other related duties as assigned

Aon Risk Services of Texas, Inc.

Customer Service Representative - April 2009 to March 2010

. Actively support and monitor the renewal process.

. Issue insurance cards and certificates.

. Follow-up with underwriters to ensure timely issuance of policies and

endorsements

. Verify policy coverage against carrier quotes, binders and proposals

. Check and mail out all endorsements, audits and cancellations

Brown & Brown of Texas

Account Associate - July 2007 to December 2008

. Prepare submissions for market of accounts in conjunction with

producer and client

. Handle day-to-day account activities, including interaction with

clients and underwriters to address coverage questions, accounting

issues, and other relevant client facing duties

. Maintain and control expiration list for assigned accounts

. Review policies, process endorsements, and invoices, process audits,

reviewing loss control reports and recommendations

. Strong customer skills both internal and external

Aon Risk Services

Client Specialist - March 2005 to July 2007

. Request and process endorsements

. Check and mail out policies to clients

. Verify polices against carrier quotes, binders and proposals

. Process final audits, including invoicing additional and or return

premiums

. Initiate surplus lines processing of taxes and fees for non-admitted

carriers

Bowen, Miclette and Britt Insurance Agency

Account Manager Assistant - November 1994 to October 2004

. Check and process audits and policies

. Request and process endorsements

. Issue insurance certificates and insurance cards

. Process cancellations and reinstatements

. Resolve accounting discrepancies

. Order fire rates, loss history and motor vehicle reports

Commercial Lines Rater

. Internet rated insurance quotes for online companies

. Calculate all standard market quotes

. Order file rates

Universal Underwriters

Commercial Rater - June 1992 to November 1994

. Manually rate automobile policies

. Type and assemble policies

. Maintain office equipment

. Answer switchboard

Proficiencies

Bridge, Applied, Nexsure, Sagitta, Filenet/DMS, Lotus Notes, Microsoft

Outlook, Knowledge Exchange, Microsoft Word, Excel, Explorer

Certifications/Licenses

Designations: Customer Insurance Service Representative, Accredited

Customer Service Representative

Licenses: Texas License General Agent/ Property and Casualty

Contact this candidate