Customer Service Manager

Marvin Robinson 510-***-**** Home

*** ********* **** #*** 415-***-**** Cell

San Leandro, CA 94579 Email: *************@*******.***

SUMMARY OF QUALIFICATIONS

• Experienced professional in facility and office management.

• Very broad knowledge in shipping/receiving, vendor management pertaining to maintenance and various facility

services.

• Excellent customer service and problem solving skills

• Able to handle multiple tasks and flexible to changing priorities

• Quick learner & positive attitude team player

• Proficient with Microsoft Word, Excel, Outlook & People soft software

• OSHA Compliant Forklift license

• Great understanding of postal and carrier regulations, conference room set-ups, telecom and ergonomic

coordination.

PROFESSIONAL EXPERIENCE

CVS Pharmacy 01/10-Present

Facilities/Inventory Management

• Responsible for equipment to function properly securing pharmacy inventory.

• Set up pharmacy waiting area to be comfortable for patients either while standing in line or sitting down waiting.

• Manage vendors holding them accountable for SKU accuracy with store product.

• Conduct cycle counts on products and procure accordingly.

• Manage pharmacy team rotation coverage.

• Provide great customer/patient service and have received the highest marks for the greatest customer satisfaction

marks on greeting customers as they enter into the store.

Iperian.com 03/09-08/09

Facilities Operations Manager -Contractor

• Iperian.com is a biotechnology company specializing in stem cell research.

• Managed office and operations in receiving perishable & non-perishable goods.

• Ensured office receiving regulations were in compliance with safety rules and policies in accordance with

Iperian.com internal policies and procedures, including visual inspection of all items.

• Coordinated ergonomic set ups for employees.

• Managed supplier selection, freight/carriers, Office supplies, vending services, kitchen service, and catering

service and provide great customer service. Greeted clients and vendor with the highest standard set forth from the

company.

• Created a storages process for storing perishable items after I received, until RA were able to pick-up.

• Worked as part of the procurement team in ordering non-perishable items for the Laboratory. Also managed the

inventory of non-perishable items with a weekly cycle count. (Every Wednesday) Plus Shipping & Receiving duties

daily.

HSM Realty 09/08-11/08

Property Office Manager

• Duties as an Office Manager was managing six properties on a daily basis ranging from maintenances issues,

creating CC&R cheat sheet for all properties, to exhibiting quality customer service to all client, vendors and

colleagues.

• Conducted building inspections, including common areas including: light stairwell, mailbox drop area, lounge area,

and tenant space.

• Provided after-hours emergencies contact for building maintenance, tenants, and vendors.

• Executed tenant and vendor communication, followed up with tenants and vendors request once work was

completed and to provide great customer service.

JPMorgan Chase-Property 01/08-05/08

Admin/Assistant Facility Manager-Contractor

• My duties included moderate to complex assignments in the Real Estate Facilities Management department at

JPMorgan Chase.

• This property is a Grade A building with high level of secured departments where Corporate Real Estate and

Corporate Security worked hand-in-hand to solve issues.

• I collected and analyzed data for reports and assisted in projects of a small to large nature and scope.

• Scheduled and coordinated meeting/special events, travel arrangements and process expense reports.

• Prepared vendor contracts for the various Chase sites for department approval.

• Made routine decisions and determined proper action based on experience within the company’s policies and

procedure. Experience in handling difficult situations in the absence of immediate manager.

• I also worked closely with other department management to achieve desired results pertaining to corporate build-

outs, relocations, and building maintenance.

Zurich North America 04/07-11/07

Facilities Service Specialist III-Contractor

• As a Facilities Service Specialist, my responsibilities included overseeing the security of employees, business

continuity, department’s maintenance, and vending service.

• Analyzed and reported on all costs related to support service (invoicing, mail, supplies/furniture, space allocations,

etc).

• Also in conjunction with management, provided a corporate real estate staffing projections to best meet strategies

while abiding by the corporate standards.

• Provided a “One point of contact” for the Zurich employees across geographic region for all maintenance and

facilities management. (Including conference room meeting and badge excess to Zurich upon arrival).

• Maintained accurate floor plans and BU personnel listing for accurate cost allocations.

• Interfaced with home office technical unit and real estate to ensure proper rent allocations, and related allocation are

charged back to correct business units.

• Planned for day-to-day building maintenance, and ensures the building is safe and in compliant with OSHA and

Zurich best practices.

Crosswalk Production 04/03-05/07

Production and Facilities Manager

• First as a production manager, I was in charge of all product, and material for the company.

• Primary contact with all vendors for product shipping & receiving.

• As Facilities Manager- I managed over 10,000 sq ft of distribution space in Tuskegee, AL, where I was in-charge of

purchasing the distribution centers in Tuskegee, New York, and San Francisco .

• Perform Light maintenance such as replacing light fixture, putting together furniture, and changing ceiling tiles.

Pro Staff/the Gale Company (AT&T) 05/01-03/03

Contractor/Assistant Facility Manager

• Responsible for all aspects of mailroom operations including conference room set-ups.

• I was responsible for over 20,000 square feet of office space for AT&T, to prepare for new employees or to lease out

as requested.

• Implemented policies and procedures to ensure the property was well maintained.

• Prepared and maintained operating budget for the property.

• Maintained inventory and ordered supplies.

• Monitored service providers to assure compliance with AT&T’s standards.

EDUCATION

San Francisco City College

A.A. Business Administration

University of California, Berkeley Extension

Certificate in Purchasing/Material Management

REFERRENCES

Available upon request

Contact this candidate