Customer Service Technician

Shicole’s resume

Profile

• Strong financial, quantitative, analytical and problem-solving skills.

• International and domestic work experience; Gained essential knowledge evaluating properties,

structuring financing, and conducting pro-forma cash flow analysis.

• Competitive ambitious; Welcome new challenges.

• Highly motivated with strong work ethic; Able to prioritize tasks and meet deadlines.

Education

Sandford-Brown Institute, Dallas, Tx.

Pharmacy Technician Certificate

Completed an intensive 11-month (720 hours) technical and practical training program, with

course work in pharmacy computing, medication preparation and quality customer service care.

Relevant Coursework

Additional coursework in being a Pharmacy Tech.

Experience

• Answer customers’ questions, and provide information on procedures or policies.

• Compute and record totals of transactions.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and

that there is adequate change.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators,

cash register, or optical price scanners.

• Greet customers entering establishments.

• Issue receipts, refunds, credits, or change due to customers.

• Maintain clean and orderly checkout areas.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Shicole’s resume

• Resolve customer complaints.

• Post charges against guests’ or patients’ accounts.

• Stock shelves, and mark prices on shelves and items.

Technical Skills

Throughout knowledge of Microsoft Word and Excel.

Certifications

Certificate of completion, Pharmacy Technician. Sandford-Brown School.

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