Technician Manager
Resume:
Wolf Aleks
**** * ******* *****, ***. # ***
Saint Paul, MN 55116
Home : 651-***-****
Cell: 612-***-****
abhi6d@r.postjobfree.com
OBJECTIVE
Thoroughly trained Information Technology Technician is offering 14 years
of successful computer experience specializing in business local area
networks, desktops, laptops, PDAs and peripherals.
SUMMARY
* Noted for ability to apply technical knowledge in troubleshooting
and problem solving.
* Highly motivated team player with creative ideas.
* Trained in problem identification and solution development.
* Strong commitment to quality and ethics in the work place.
* Computer TIA Certification Program is complete, A+ Test is
pending.
* Security Clearance has been granted on 06/04/2009.
TECHNICAL SKILLS
* Installation, configuration, testing, and troubleshooting end-
users servers, desktops, laptops, PDAs, network hardware and peripherals
in order to deliver required service level
* Windows 7 Enterprise operating system deployment
* Windows 7 Remote Assistance/Remote Desktop
* Microsoft Office Suite 97/2000/XP/2003/2007/2010 applications
troubleshooting
* Microsoft Outlook and Novell GroupWise 6.5 e-mail troubleshooting
* Lotus Notes 6.5/8.5 setting up and navigation
* POS 741 register setting up and maintenance
* Smart POS installation
* BlackBerry Professional Software Support
* TCP/IP, Domain Name System and Dynamic Host Configuration Protocol
* Remedy 6.3.1/7.1 call tracking software
* Server HP 9000 A5570BN/A6890A tape drive/hard drive/fiber drive
test
* Dell OptiPlex GX270/280/520/620/745 and Latitude
D510/520/600/610/620/630/800/820 system board/LCD monitor/power supply
replacement and BIOS configuration
* HP Insight/SeaGate diagnostic
* HP Compaq nc6000/6220, IBM Lenovo ThinkPad T40/X41/T400 system
board replacement
* Cisco 891/2811 router and Cisco WD-2960 switch installation
* Lexmark T522/612/620/630/632 and Xerox Phaser 3600/8860 printer
setting up
* Windows 2000/XP Active Directory
* Installation, configuration and navigation of Windows NT/2000/XP
Pro/Vista/7 operating systems
* Novell ZENworks Imaging for Windows XP Pro and Windows 7
Enterprise
* NEOWARE EZ Remote Manager Imaging
* Symantec Client Firewall installation and configuration
* Symantec Antivirus 2009/AVG/McAfee EPO/Ad-Aware software
configuration
* EcoAnywhere VPN setting up
* Linux/Unix configuration and navigation
* AS/400 IBM midrange computer system
* Circuit boards diagnosis and repair
PROFESSIONAL EXPERIENCE
Field Service Technician, Geeks on Site/Tech Support Services, Inc.
Location: Twin Cities, MN
Position Title Period: 11/2010 - present
* Dell/HP/IBM/Toshiba/Apple laptop and desktop troubleshooting,
system board/power supply replacement, BIOS configuration
* McAfee-Antivirus software installation and configuration
* Xerox Phaser 3600/8860 printer setting up
Help Desk Technician, EZEN Computer Services, Inc.
Client Name: Cummins Power Generation
Location: Fridley, MN
Position Title Period: 07/2010 - 10/2010
* Remote and on-site assistance with PS3 MATHWORKS, LabVIEW 2009 and
AutoCAD Electrical/Mechanical/Raster Design 2010 applications
installation and troubleshooting
* Patching workstations using SCCM
* Symantec Ghost imaging for Windows 7 Enterprise, creating
partitions and joining to domain
* Lotus Notes 8.5.1 setting up and navigation
* VPN setting up
* Remedy 7.1 call tracking
Desk-Side/Help Desk Technician, Peak Systems
Client Name: Xcel Energy
Location: Minneapolis, MN
Position Title Period: 06/2009 - 07/2010
* Novell ZENworks Imaging for Windows XP Pro
* Dell/HP desktop and laptop troubleshooting and virus removal
* Symantec Ghost 11.0 imaging and joining to domain
* Symantec Firewall/Antivirus installation and configuration
* BlackBerry Professional Software Support
* Active Directory administration
* Remedy 6.3.1/7.0 call tracking
PC Technician, TAC Worldwide
Clients Name: Target and CVS/pharmacy
Location: Twin Cities, MN
Position Title Period: 07/2008 - 06/2009
* PC/Macintosh/Cisco 2811 router/Cisco WD-2960 switch installation,
Lexmark T522/612/620/630/632 printer setting up and follow-up support
* Server HP 9000 A5570BN/A6890A tape drive/hard drive/fiber drive
testing
* Cisco 2811 router installation, workstation replacement and
adding PC to domain
* Tracking the hardware via MS Access and Excel
Field Service Technician, UNISYS Technical Services
Location: Eagan, MN
Position Title Period: 02/2008 - 06/2008
* Dell OptiPlex GX270/280/520/620/745, Latitude
D410/510/520/600/610/620/630/800/820, Precision M70/90 and INSPIRON 1300
troubleshooting, power supply, system board and LCD monitor replacement
and BIOS configuration
* Windows XP Pro installation and configuration and network
connectivity troubleshooting
Help Desk/Desktop Technician, Connexion Systems & Engineering, Inc.
Client Name: United Health Group
Location: Golden Valley, MN
Position Title Period: 06/2007 - 02/2008
* HP Compaq nc6000/6220, IBM ThinkPad T40/X41 and Dell OptiPlex GX
270 system board/power supply/hard drive replacement and BIOS
configuration
* Hardware/printer support for local PC users
PC Technician, TAC Worldwide
Client Name: Target
Location: Twin Cities, MN
Position Title Period: 01/2005 - 06/2007
* PC/Macintosh/printer/POS 741 registers setting up
* Installation of Smart POS on a Marshall Field's register through
the network and configuration of Register BIOS to Boot from the network
Desktop Technician, The Kemtah Group
Client Name: Wells Fargo Home Mortgage, Inc.
Locations: Minneapolis, Edina, and Bloomington, MN,
Position Title Period: 07/2002 - 01/2005
* HP/Dell/IBM desktop and laptop computers upgrading and
troubleshooting
* Symantec Ghost imaging for Windows XP Pro and PC configuration for
connection to a network
* Personal Folders (.PST files) setting up in MS Outlook 2003
* MS Outlook XP/2003 and network connectivity troubleshooting
* HP printers setting up and troubleshooting
Computer Lab Assistant, Minneapolis Community and Technical College
Location: Minneapolis, MN
Position Title Period: 07/1996 - 07/2002
* PC/Macintosh/AS400/network/peripherals maintenance and
troubleshooting
* Installation, configuration and navigation of Windows 98/NT/2000
operating systems
* MS Access database management
Electronics Technician, State Research and Development Center
Location: Kiev, Ukraine
Position Title Period: 08/1978 - 06/1996
* Electro-mechanical testing and calibration
* Circuit card assemblies setting up, testing and troubleshooting
CERTIFICATION - Dell Corporation - Portables - Latitude E6500, E5500,
Precision M4400, 01/06/2009
CERTIFICATION - Dell Corporation - Portables - Vostro 1510, 01/03/2009
CERTIFICATION - Dell Corporation - Customer Handling Skills, 04/30/2008
CERTIFICATION - Dell Corporation - Foundation 2008 Portables, 02/22/2008
CERTIFICATION - Dell Corporation - Portables - XPS M1530, 02/21/2008
CERTIFICATION - Dell Corporation - Foundation 2008 Desktop, 02/19/2008
CERTIFICATION - Dell Corporation - DSP Client - On-Site Troubleshooting
w/Power Tester, 08/30/07
CERTIFICATION - Dell Corporation - DMS Client Soft Skills, 08/25/2007
CERTIFICATION - Dell Corporation - Dell ESD, 06/01/2007
EDUCATION
A.A.S., Computer Support & Network Administration, December 2003
With Honors
C++ Developer Certificate, May 2002
Minneapolis Community and Technical College, Minneapolis, MN
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