Customer Service Management

CHRISTOPHER WILLIAMS

**** ****** ****** ***** *******, Ohio 44137

216-***-**** ******************@*****.***

Professional, skilled supervisor, extraordinary interpersonal skills, hardworking,

proactive, creative, detail- oriented, results- oriented, honest, fun

EXPERIENCE

Austin's Wood Fire Grille, Brecksville, OH July 2011- October

2011

• Working productively in solo and group atmospheres

• Prepared appetizers, sandwiches, sides, salads and desserts

• Prepared fresh food items daily

• Completed daily opening and closing procedures

The Bone Yard, Broadview Heights, OH November 2004-

April 2009

Supervisor/Head Line Cook

• Supervised the day-to-day activities of subordinates and

coordinated cleaning duties and breaks for hourly associates.

• Routinely made independent decisions.

• Resolved customer complaints in a manner consistent with policy

and customers in mind.

• Coordinated with management for on-the-job training for new

associates.

• Completed daily opening/ closing procedures and checklists that

adhered to company policies.

• Prepared large items of food for parties prepare to the exact

customer specifications.

• Routinely assisted general managers complete complex tasks

requiring long hours, excellent time management and multi-tasking skills

Linder & Associates, North Olmsted, OH August 2004- August

2004

Sales Associate

• Demonstrated and displayed products professionally

• Provided Customer Service

• Advised clients or customers

• Answered customer or public inquiries

• Assembled advertising displays

Max & Erma’s, Brooklyn/ Solon, OH May 2002-

June 2004

Line Cook

• Frequently operated multiple work stations at one time.

• Ability to maintain coordination and timing.

• Professional manner with co-workers and customers.

• Proven willingness to work extensively in a group atmosphere.

• Ability to work productively in a high- volume.

• Followed correct storing and delivery procedures.

SKILLS

PC and Mac computer skills

Professional phone presence

Organizational skills

Stress Management

Multi-Tasker

EDUCATION

Pennsylvania Institute Of Culinary Arts, Pittsburgh, PA Associate’s Degree,

December 2000

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