Sales Customer Service

jay cohen

*** * ***** ****, ******* BEACH, CA ***78 310-***-****

*********@*******.***

SALES and MARKETING

Sales & Marketing Support / Customer Service / Communications / Project

Management Process Improvement / Liaison /

Reporting / Presentations / Administration / Training

As a detail-oriented multi-tasker, I effectively and efficiently manage

multiple projects to completion. Skilled at building relationships and

interacting with employees and customers at all levels, I create a

comfortable and secure working environment. My innovative communication and

analytical skills ensure projects are delivered on-time. I am known for...

o Outstanding attention to detail

o Superior organizational skills

o Willingness to do what it takes to get the job done

o Ability to interact with all levels of employees and customers

o Excelling in the most demanding conditions

I have been described as a tireless worker who is dedicated, reliable,

highly adaptable and can anticipate and overcome problems others have

difficulty seeing.

Education: My BS degree in Economics was earned at the State University of

New York. I am a Microsoft Certified Application Specialist in Excel and

PowerPoint. I am proficient in Word, Outlook, LinkedIn and internet

research and I am familiar with Wordpress, Photoshop, Lotus Notes,

Sharepoint, SAP and Great Plains.

KEY ACCOMPLISHMENTS

DEVELOPED NEW OPERATIONAL SUPPORT PROCESS TO MEET BUSINESS EXPANSION.

PRODUCT RELEASE SCHEDULE WAS AGGRESSIVE AND SUPPORT PROCESSES WERE

INADEQUATE. ANALYZED NEED GAPS AND SECURED RESOURCES TO MEET ALL MARKET

NEEDS. STREAMLINED MARKETING MATERIALS. IMPROVED COMMUNICATIONS. IMPROVED

PRODUCTIVITY 15%.

Created accurate product list. There was no product catalog for sales

employees or customers to reference. Available items were not being used in

product presentations or being ordered. Created company-wide product

availability listing. Eliminated myriad of internal administrative

problems.

Reduced company overhead expenses by implementing new fulfillment system.

Operational and administrative processes needed to be reinvented and

communication and information processes were inadequate. Improved product

information, innovated processes and distribution system cutting budget

costs 30%.

CAREER HISTORY

SOUTH BAY PROFESSIONAL ASSOCIATION, FEB 2010 TO PRESENT. PROVIDE SUPPORT

AND TRAINING FOR ORGANIZATION. CONTRIBUTED TO WEBSITE REDESIGN. CONTRIBUTE

TO STRATEGIC PLANNING OF YEARLY, MONTHLY AND AD HOC GOALS. CONDUCT OUTREACH

TO INFORM COMPANIES OF OUR SERVICES AND EDUCATE THEM ABOUT OUR MEMBERS.

PARTICIPATE IN EVENT PLANNING AND COORDINATION.

Genius Products / Vivendi Entertainment, Apr 2006 to Dec 2009. Provided

sales and marketing support to national sales managers. Managed company

retailer website and asset database. Customer contact for product and

pricing information. Hired, trained and managed staff. Interoffice liaison.

Implemented process improvements as product line expanded and company staff

increased. Created and communicated sales information, sales reports and

marketing presentations. Managed fulfillment of sales and marketing

materials. Coordinated national meetings.

Magnolia Home Entertainment, Aug 2005 to Mar 2006. Helped launch new

division for start-up company. Created, procured and produced product to

meet operational timelines. Implemented department policies and procedures.

Designed and managed all sales and operations functions. Helped create and

distribute marketing and sales materials.

MGM Home Entertainment, May 1995 to Aug 2005. Provided sales and marketing

support to U.S. and Canadian sales managers. Customer contact for product

and pricing information. Hired, trained and managed staff. Created and

communicated sales information, sales reports and marketing presentations.

Interoffice liaison. Managed fulfillment of sales and marketing materials.

Helped establish self-distribution process. Helped design and manage

company website. Coordinated national meetings.

Personal Attributes: I earned recognition at MGM for outstanding support

and ability to get the job done. I am a published author. In my spare time

I enjoy photography, music, writing, reading, watching movies and sports. I

volunteer for Film Independent and Heal One World.

Contact this candidate