Software Information Technology
Resume:
TAHIR (TY) ALAKA
Minneapolis, MN 55417
*******@*****.***
SUMMARY
o A highly dedicated and dependable information technology professional seeking a challenging and rewarding
help desk or desktop support position.
EDUCATION
MINNEAPOLIS COMMUNITY and TECHNICAL COLLEGE (MCTC) Minneapolis, MN
2 years of general education credits 08/2005 – 12/2010
CERTIFICATIONS
o CompTIA A+
o CompTIA Network+
o CompTIA Security+
SOFTWARE SKILLS
o SOFTWARE: Microsoft Office 2003/2007, ESET NOD32 Antivirus, Spybot Search and Destroy,
Internet Explorer, Mozilla Firefox, Google Chrome
o OPERATING SYSTEMS: Windows 2000/XP/VISTA/7
PROFESSIONAL EXPERIENCE
UNITED PARCEL SERVICE Minneapolis, MN
Package Sorter 10/2008 – Present
o Memorize all the zip code sorts from the United States and the territories of Canada.
o Work as part of a busy team to ensure safe and efficient loading of packages.
o Assist co-workers in sorting packages when they are backed up, so they can get caught up to a normal pace.
ATLAS HOME HEALTHCARE INC. Brooklyn Center, MN
Technical Support 08/2009 – 06/2010
o Installed phone lines, computers, software, and Linksys wireless network.
o Programmed PBX phone system for 3 telephones to respond to inside and outside calls.
o Troubleshot computer, wireless connectivity, and printer problems.
o Configured and maintained anti-malware applications, such as ESET NOD32 Antivirus.
VOLUNTEER EXPERIENCE
GAMEDAY PROGRAMS Minneapolis, MN
Program Vendor 04/2008 – 10/2008
o Gave programs, containing score cards and statistics of the Minnesota Twins to people.
o Sold 10-50 programs per Twins home game.
o Worked various locations around the perimeter of the Metrodome.
NOKOMIS PUBLIC LIBRARY Minneapolis, MN
Library Supervising Assistant 06/2002 – 08/2002
o Organized the bookshelves and library area.
o Read to children and created a happy and fun environment.
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