Management Human Resources

ELIZABETH M. RYAN, MBA, SPHR

*** ******* ***** ****, ** 27513 845-***-**** ***********@*****.***

B U S I N E S S P A R T N E R ● S T R AT E G Y ● P R O C E S S E F F I C I E N C Y

Extensive background as a Strategic HR Business Partner experienced in the employee life cycle including recruitment and retention,

professional development, succession, mediation, conflict resolution, job analysis, performance management, metrics and scorecards, total rewards,

union avoidance practices, exit strategies, HR policy development, mergers and acquisitions, legal compliance and strategic planning.

Demonstrated success in negotiating win win compromises developing effective business relationships, teambuilding programs, creating

corporate documentation, developing and interpreting corporate policies, influencing others, direct portfolio management, construct and analyze job

descriptions and management reports, led CBA negotiations as management rep., generate dashboards and other metrics, execute on time and within

budget.

Demonstrated Areas of Expertise

HR Department Startup Talent Management New Hire On Boarding

Strategic Planning Employee Relations & Employment Laws Organizational Development

ISO:9001 Alternative Dispute Resolution (ADR) Succession Management

Mediation & Advocacy Benefits Administration (FMLA/ADA/EEO/WC/FLSA) Variable Compensation

HRMS Technologies Performance Management & Improvement Coaching & Facilitation

Consulting Experience

Human Capital Strategies 2003 – Present

VARIOUS LOCAL AND NATIONAL ASSIGNMENTS

Serving as CEO/Principal, provide strategic business consulting & HR Professional services (Self employed).

●

American Institute of CPAs 1/06 – 2/07

NATIONAL PROFESSIONAL ORGANIZATION OF 370,000 CPAS

● Led the talent management activities to recruit 300+ employees and relocate AICPA headquarters from NJ to

NC.

Benjamin Moore & Co. 1/02 7/04

Provider of Quality Paints and Finishes in the Industry

● Built a talent management center of excellence to ensure delivering for delight with all stakeholders. Coached and

trained field and corporate recruiters in best in class and talent management methodologies. Developed vendor management processes and procedures,

analyzed spend trends, negotiated favorable rates, terms and conditions inclusive of diversity benchmarks and executed vendor contracts.

UniteHere 10/04 5/05

MERGER OF TWO LABOR UNIONS CHARGED WITH DEVELOPING AN HR TEAM

● Created policies and procedures relating to staffing, discipline, grievances, compensation, job design and analysis,

FLSA audit, training, succession and performance appraisals. Successfully negotiated contracts with unions, ratifying two CBA contracts and handling

grievances and arbitration. Staffed full time HR team.

Blockbuster, Inc. 10/04 7/04

WORLD’S LARGEST CHAIN OF RENTAL DVD AND VIDEO GAMES

● Drove performance management and compensation processes that resulted in raising employee awareness and

accountability. Utilized root cause analysis to identify and document issues, mapped processes and developed workflow efficiencies. Created and

implemented store wide HR audits, decreasing EEO/FLSA complaints and audits.

Genzyme Genetics 7/05 10/05

TESTING SERVICES FOR ONCOLOGY, REPRODUCTIVE & GENETIC MEDICINE

● Developed and executed staffing functions and HR training programs, including Employment Law, Behavioral

Interviewing, Conflict Identification and Resolution and Diversity Awareness.

Marist College 9/04 9/05

ACCREDITED UNDERGRADUATE AND GRADUATE LEVEL ACADEMIC INSTITUTION

● Adjunct instructor charged with developing course curriculum for HR Management, Business Concepts and Project Management undergraduate

courses. Effectively delivered hybrid learning (on site and on line) environments, encouraged on line research and writing competencies.

Full Time Professional Experience

SuccessFactors 10/07 11/08

PROVIDER OF BUSINESS EXECUTION SOFTWARE SOLUTIONS VIA SAAS WEB BASED TECHNOLOGY WITH 750 EMPLOYEES

Professional Services Director, Enterprise

Led client implementation of full cycle talent management programs for more than 15 organizations.

Drove communication and reporting to executives, business owners, and peers that ensured deliverables, timelines and budgets were met through

effective and productive relationships.

Provided on site and blended training, utilization of applications and consultative best practices research.

BECKER PROFESSIONAL REVIEW 10/05 12/07

PROVIDER OF INTERNATIONAL CPA, CFA & PMP REVIEW PROGRAMS WITH 2,000 EMPLOYEES

National Faculty Recruitment and Evaluation Director

Centralized national strategic staffing activities that resulted in automation and standardized faculty staffing plans.

Developed methodologies to assess faculty and course performance based on job profiles and student feedback.

Introduced an on line faculty evaluation process to increase survey response rates, improve faculty performance and increase student satisfaction

as well as drive faculty compensation and retention.

Hired, trained and on boarded new faculty using a variety of sourcing, development and retention strategies.

MERCER HUMAN RESOURCE CONSULTING 9/02 9/03

STRATEGIC HR MANAGEMENT AND CONSULTANT FOR THE NORTHEAST WITH 9 OFFICES AND 1,600 EMPLOYEES

Principal/Human Resources Officer

• Provided counsel and guidance to leadership on creating a high performing organization and best in class talent to deliver against business goals.

• Led and managed a group of 30 HR professionals responsible for policies and procedures, talent management and total rewards to serve in a matrix

capacity to over 15 business units using a balanced scorecard methodology for driving and tracking business results.

• Oversaw and ensured successful system linkages and upgrades using PeopleSoft, RecruitSoft, MeritNet, KnowledgePlanet, M IDEAS and Data

Warehouse.

• Partnered with General Counsel to diagnosis and resolve corporate/employee conflicts through mediation and other strategies.

• Oversaw and managed comprehensive and highly analytical year end compensation review process.

DREYFUS INVESTMENT MANAGEMENT 9/00 9/02

SUBSIDIARY OF MELLON FINANCIAL CORPORATION MANAGING 25 RECRUITERS, RECRUITING OPERATIONS & HRMS STAFF

VP – Human Resources

• Partnered with the Investment Management Team on issues such as: staffing, employee relations, performance management, job analysis and design,

merit planning, incentive compensation (i.e., options, restricted stock, retention bonuses, long term incentive plans);

• Member of Integration Team charged with due diligence review of current and potential M & A’s.

• Create and provide preferred provider vendor list and contracts, inclusive of tangible diversity metrics, resulting in 20% decrease in costs during first

six months.

• Review and analyze background checks, employment advertising and branding firms, staffing and retention programs.

AMERICAN INSTITUTE OF CERTIFIED PUBLIC ACCOUNTANTS 10/89– 9/00

PROFESSIONAL ASSOCIATION WITH OVER 370,000 MEMBERS AND 700 EMPLOYEES IN FIVE OFFICES

Senior Human Resources Business Partner

• Strategic partner to business units and senior management on issues dealing with acquisitions, layoffs, conflict diagnosis and resolution, staffing and

retention, performance management, process improvement, total rewards, training, organizational restructuring and outplacement.

• Team participant charged with continuous process improvements, facilitating and analyzing workflow resulting in ascertaining first ever professional

association with ISO 9001 quality management certification in US.

• Evaluated and created new pay for performance system and performance evaluation process.

• Author initial and subsequent multi site AAPs; institute EEO and diversity initiatives; successfully passed several desk audits.

• Organizational HR SME partnering with internal and external Legal SMEs on EEOC conciliation hearings, mediations and ADR. Developed and

maintained employee handbook, regulation and policy interpretation.

• Team lead charged with developing and implementing organization wide positive discipline program inclusive of training, documentation and

measurements.

GOLDMAN SACHS & CO. 12/79 – 7/89

WALL STREET INVESTMENT MANAGEMENT FIRM

• Serve as Senior HR Associate specialized in Employee Relations & Staffing

Education, Certifications & Memberships

J.D. Expected 2015

NORTH CAROLINA CENTRAL UNIVERSITY SCHOOL OF LAW

BREYER STATE UNIVERSITY MBA concentration in HR Management

NYACK COLLEGE B.S. Organizational Management

Certified Senior Professional in Human Resources (SPHR)

Certified Behavioral Interviewer DDI

Certified Practitioner EEO/AA Cornell University

Certified Internet Recruiter (CIR) AIRS

Certified Mediator and Negotiator Orange County, NY Family Court

Certified Domestic Violence Crisis Interventionist Orange County, NY Family Court

Six Sigma Black Belt (Expected 8/11)

National Member SHRM ● Volunteer, Domestic Violence and Family Court Agencies ● ABA and NCBA Member

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