Customer Service Sales

Angela S Hendrix

?

*** *. ***** ** ? Jenks, OK *4037

Home Phone 918-***-**** or Cell 918-***-**** ? Email

*************@**********.***

SUMMARY OF SKILLS:

Software/Data Bases Used: Word, Excel, Outlook, StoneEdge, GUI, PIC,

Giftworks, Salesforce and Google Documents

Office Skills: type 55 wpm, 10,000 ksph, ten-key by touch, fax machine,

copier, multi-line phone systems with 25+ exts, accounts

payable/receivable

Customer Service/Interpersonal: exceptional customer service skills, sales

experience, work well with others, work well independently or as a team

player, multi-tasker; 15+ years public speaking experience,

teaching/coaching skills

W O R K H I S T O R Y

08/10-03/11 iSqFt - Construction Software Technologies, Tulsa, OK

Market Reporter II/Customer Service/Data Base Management

. Provided excellent customer service for iSqFt Online

Plan Room subscribers, via email and phone.

. Led market team to ensure that all monthly goals were

met for timeliness.

. Maintained accuracy of iSqFt data base for assigned

markets.

. Responsible for obtaining all plans & specifications

from Sources.

. Responsible for cultivating/maintaining healthy working

relationships with all Sources.

. Communicated with Sources via email, phone & fax.

. Worked closely with management and accounting to ensure

checks issued/returned for documents.

. Scheduled shipment of constructions documents via Fedex

and courier services.

. Used internet to upload/download electronic documents

from Source websites.

. Followed up on all projects to ensure that electronic

documents received and posted for timeliness.

. Responsible for all incoming emails, distribution,

responded to all inquiries.

02/07-04/10 Rick Renner Ministries, Tulsa, OK

Customer Service/Accounting Assistant - Lead

. Managed data entry department to assure accurate

records.

. Responsible for all incoming mail and donations.

. Responsible for coding & batching all donations and

inquiries.

. Prepared daily deposits.

. Worked closely with accounting to maintain partner

designations.

. Maintained partner records for very large ministry

database.

. Provided excellent partner care regarding sales of

products and call in donations.

. Responsible for back-up receptionist duties: 6 incoming

lines, 25 extensions.

. Responsible for all incoming emails, distribution,

responded to all ministry inquiries.

07/04-9/06 Cox Communications, Tulsa, OK

Account Services Supervisor - Lead:

. Supervisor providing real-time support to Account

Service Representative's (ASRs) and management team

statewide.

. Responsible for resolving all customer escalations.

. Provided coaching on order entry, navigation of Infonet

to find appropriate M & P's and instruction on

deescalating calls.

. Fulfilled customer call backs via Kana e-mail system to

exceed two hour goal.

. Daily monitoring of Aspect Canvases to improve call

center stats. (average handle time, service levels, etc)

. Partnered with dispatch, collections, & telephone

departments to provide real-time support to resolve

account/service issues.

. Assisted with new customer work orders: cable, internet

and telephone

. Conducted phone interviews as part of hiring process.

. Excelled in every area of performance measurements.

01/1998- Present D. Hendrix Photography, Jenks, OK

www.dhendrixphoto.com

Co-Owner/Manager

. My husband and I own and operate our own photography

studio.

. Providing exceptional customer service in sales &

problem resolution.

. Coordinating large photo shoots for weddings, special

events, reunions, etc.

. Responsible for creating brochures and pricing.

. Responsible for all office management: A/P, A/R, data

entry, written correspondents, email and phones.

. Fulfilling all photography orders via online digital

data base/software.

. Tracking shipments via FedEx and UPS.

. Partnering with other Tulsa area photographers to handle

overflow commitments.

. Volunteering time and resources for non-profit

organizations and worthy causes in the community. (MS

Walk, school fundraisers, etc)

E D U C A T I O N

High School Diploma, East High School, top 10% of class

Certificate of Ordination, Dave Roberson Ministries, 2001

A W A R D S & C E R T I F I C A T E S:

Top new ASR for 2004; Cox Communications,

Coaching for Excellence with Showtime Networks, certificate

Certificates of Completion: Voice, Data & Video; Cox

Communications

Multiple "Excellence" in Monitoring Awards

2007 "Gimme the Mike" winner for all of Northeastern Oklahoma

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