Customer Service Software

ANTONIA CARL

** ****** ******, ***** *****, New Jersey 08879

****.****@*****.*** 848-***-****

Summary:

. Highly developed computer skills, expert Microsoft Word,

Excel, PowerPoint and Intuit QuickBooks

. Entrusted with the most complex customer issues as a result

of exceptional ability to resolve issues quickly and

efficiently

. Proven performer by making customer satisfaction the number

one priority through being the first point of contact for

end users to ensure quality customer care

. Able to multitask; conscientious and detail oriented with

strong organizational skills

. Trustworthy, dependable and outgoing with ability to

satisfy customers while meeting team objectives of aiding

in testing, installation and deployment of software and

contract coordination

Education: CDM Institute - Computerized Accounting

Woodbridge, New Jersey 07095

Middlesex County College, Edison, New Jersey

Associate in Arts Degree

Major: Liberal Arts/Business, Cumulative GPA: 3.4

Date of Graduation: August 2010

Coursework: English Composition I/II Principles of Economics I/II

Statistics I/II Italian I/II

Financial Accounting Managerial Accounting

Work

Experience:

12/22/10-Present Licensed Real Estate Sales Associate with Better Homes

Realty

11/95-8/08 Telcordia Technologies, Piscataway, New Jersey

Customer and Solution Care Center Specialist

. Supported customers by being the first point of

contact for end user issues

. Maintained accurate customer lists and updated

customer service web pages

. Troubleshooted and resolved customer issues with the

SS7/CCS network by opening trouble reports and

following through to closure of issue

. Aided Development and Test Group in order to

effectively find root cause of customer issues

through key learnings

. Created and wrote Trouble Report Analysis using

company developed software and any other customer

reports required by management

. Wrote and kept track of Customer Service Bulletins

informing customers of software upgrades or issues

. Coordinated customer contracts to ensure proper

charging of project codes

. Aided in the testing of software before shipment to

customers

. Held monthly conference calls with all customers and

aided in software installation & upgrades

. Prepared and conducted PowerPoint presentations at

user conferences

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