Customer Service Quality Assurance

Objective: To obtain a position with a reputable organization

offering advancement opportunities based on

skills and performance.

Work History:

**/**/** ** */28/11 Cretex Concrete Products Midwest - Urbandale, IA

Logistics and Project Coordinator - 09/07 - 2/11

*Manage production of product to meet delivery deadlines.

*Coordinate trucking for Iowa and Nebraska.

*Coordinate equipment transfers for Iowa, Nebraska, and Kansas.

*Manage company trucks, drivers, and reports.

*Maintain inventory for Iowa and Nebraska plants.

*Maintain PO, production, and inventory reports.

*Train and develop new hires.

*Negotiate, develop, and manage shipping budgets.

*Participate in OE projects.

*Read drawings and plans to answer customer questions.

*Assisted in building and managing a new production plant.

Lead Dispatcher - 03/03 - 9/07

*Provide customer service by project management.

*Manage inventory for Iowa plants.

*Develop central dispatch operation.

*Train and develop new dispatchers.

*Develop and manage shipping budgets.

01/16/91 to 11/22/02 Midland International Tileworks - Redfield, IA

Quality Assurance Manager - 07/98 - 11/02

*Manage packaging department.

*Manage sample department.

*Set quality standards and procedures based on industry

demands.

Selection Supervisor - 08/97 - 07/98

*Supervised first shift packaging department.

Plant Maintenance - 05/95 - 08/97

Laborer - 01/91 - 05/95

Skills: Computer - Microsoft Office, Outlook, Titan, Syteline and

others.

Customer service, strong communication skills, multi tasking,

organize and maintain reports.

Education: Iowa Central Community College - Ft. Dodge, IA - 1 Year -

1989

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