Customer Service Technician

Bryan Moore

**** **** ****** ****

Danville, CA *4506

Phone 925-***-****

Email: ************@*****.***

I am seeking an opportunity whereby my expertise in computer efficiency and

diagnosis will benefit a team, organization or client.

Summary of Job Related Skills

Work Quality and Customer Service

. Able to work in a high stress environment while maintaining

an elevated quality of work

. Able to clearly communicate complex terms and issues to

customers

. Consistently project a "can do" attitude that promotes team

efficiency

Software

. 3 years of experience installing, configuring, and

troubleshooting Windows XP and Vista

. 3 years experience in malicious software removal tools and

techniques

. Troubleshooting experience includes onsite or remotely,

recovery from system crashes, hard drive failures and data recovery

. Experienced with MS Office 2003/2007 Office

. Remote Support certification held at Fast Support.com

. Knowledgeable in UNIX basics

Hardware

. Experienced in barebones to finished system setup and

configuration for Intel and Athalon based systems

. Virtual server design and installation

Networking

. Setting up wireless printers and other switches

. Small Office /Home Office Firewall configuration

. DSL and cable modems configuration and troubleshooting

. Configuration of automated backups (local/remote) such as

Vice Versa and Acronis

. Web Design HTML

Experience

T-Mobile Kirkland, Wash

December

2008- April 2009

Data Center Operations

. Operations support services for all major hardware and

infrastructure software platforms including mainframes, server

platforms, databases, application servers, operating systems, IP-based

networks, and wireless networks.

. Support including systems monitoring, network monitoring,

problem determination, problem reporting, problem escalation,

operating system upgrades, change control, version management, backup

and recovery, capacity planning, performance tuning and system

programming.

Web Dispatch - San Ramon, CA

September 2007 - October 2008

Computer Technician

. 3 month internship and then hired as Technician.

. Broadband installation and configuration service technician

for Value Star Gold

. Performed system setup, diagnostics, and optimization

. Broadband configuration on a variety of operating systems

. Field technician In-house, off-site, and remote configuration

and troubleshooting

Epylon Software Company - Lafayette CA

June 2007 - August, 2007

Desktop Support and IT Assistant (Internship)

. Worked with a 4 person IT team to provide internal support for

86 customers

. Assisted in maintaining the companies 12 servers, 83

workstations, and software management

East bay Fellowship Church - Danville, CA

June 2006 - December 2007

Webmaster, IT Assistant and Facilities Associate

. Bought domain, signed host (AnHosting), created database,

configured end user profiles and assisted with overall design of

website: Ufriends.org

. Worked with Youth Leaders to provide great support on their

websites including content updating and multimedia uploads.

Cyber Camp - Berkeley, CA

June 2004

- August, 2004

Camp Counselor, Instructor

After 2 years as camp attendee became counselor/instructor with duties

including:

. System set up for camp attendees

. Instruction in web design

. Instruction in video game design

Education

Las Postias College in Livermore CA - Current

Networking, Technology Development

Diablo Valley Community College - San Ramon, CA

2007

General Education

San Ramon Valley High - Danville, CA

2007

Graduate

Cyber Camp, University of Washington

Summers 2002, 2003

Student

References Available Upon Request

Contact this candidate