Customer Service Sales

Matthew M. Vance

*** ******** *** *******, *** JERSEY 07067

PHONE: 908-***-**** E MAIL: ********@*****.***

SUMMARY

Matthew has a total of 5 plus years of experience in customer service relations, both by

phone & in person, and in communications & Sales Business. He is disciplined and very

efficient functioning in a dynamic & multi-tasking environment. Mr. Vance has great work

ethics with excellent communication and interpersonal skills. Capable of delving into the

new leading technologies. In addition, he has the ability to work well in both a team and

in an individual environment.

Academic Credentials

Degree Year College/University

Major

Bachelors’ of Arts 2011 Delaware State University

Mass Communication

Professional Experience

Wells Fargo & Company, New Jersey November

2012- April 2014

Customer Service & Sales Rep. / Personal Banker 1

• Provides prompt quality customer service along with support to the teller line and

store management.

• Make over 60 plus outbound calls daily to Consumer and Business Clients.

• Performs Wide range of services including documents presentations, account

servicing and maintenance to accounts.

• Complete weekly audits with Store Manager to make sure all account,

documentations and teller cash drawls are in compliance for quarterly audit.

• Demonstrate the ability to achieve team and also individual goals.

CoWorx Staffing Services May 2012- November

2012

Recruiter/ Account Manager / Temp Contract

• Complete Payroll for 54 plus employees per week.

• Search and Review Resumes to Schedule appointments for interviews.

• Entering Data into their system which is called Promatch.

• Speak with Business Clients about potential employees.

• Managed and Supervised 54 plus employees.

AT&T Corporation August 2011-

May 2012

Senior Sales Consultant

• Handle Service inquiries from customers including contract and warranties,

pulling products from inventory, accepting customer’s payments, and filling the

complete order.

• Maintain knowledge of competitive offers and provide critical market feedback.

• Provide efficient, courteous service and assistance.

• Complete Monthly audits with Assistant and Store Manager to make sure

inventory is kept up to date.

Radio Shack August 2009-

August 2011

Senior Sales Representative

• Proffered and demonstrate electronic product details to clients.

• Developed a pricing proposal for existing and perspective clients.

• Kept track of all the market products and prices.

• Met all set sales targets and created evaluation and market feedback reports.

SKILLS

• LOTUS NOTES

• MICROSOFT WORD

• EXCEL

• POWER POINT

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