Project Manager Customer Service

Willie James Wimbush

***** *** ******** **** * Silver Spring Maryland, 20904 ? GV: 202-***-****

Email: ******.*******@*****.***

May 17, 2011

Staff Recruiting Manager

Dear Potential Employer:

In response to your advertisement for the Records Management position, I am

submitting my resume for your immediate review. A few highlights to note

is that I have approximately twelve years of expertise in professional

Records Management, with several of the most recent years spent in

positions emphasizing the creation and implementation of records management

databases and policies and administrative responsibilities. I have also

won accolades for outstanding customer service among both staff and

executives.

In order to round out what I believe has been a stellar increase in records

management skill sets, business acumen, and increasing document specialist

abilities, I am currently studying for the Records Management Specialist

Certification via the NARA training program. I am certain that the

synergies between my background, experience and desire to continue to

develop mastery within the Records Management field would bode well for a

mutually rewarding, in-person meeting to discuss in depth why I may be

ideally suited to fill your currently available Records Management

position.

If after perusal of my resume, you are interested in considering my

candidacy further, please do contact me forthwith. I can be available to

both interview and start immediately and can be reached at the email

address or telephone number listed at the head of my attached resume

anytime, day or night. I look forward to your expeditious response.

Very best regards,

Willie Wimbush

Willie James Wimbush

11861 Old Columbia Pike * Silver Spring Maryland, 20904 ? GV: 202-***-****

Email: ******.*******@*****.***

OBJECTIVE:

To obtain a position within a growth-oriented company wherein I can utilize

current management expertise and further enhance innate technical intuition

and skills to positively impacting functional, bottom-line organizational

results.

EXPERIENCE:

June 2004 -Present

Records Manager /Supervisor, Lead System Coordinator, IT Assistant, and

Audio-Visual /Polycom Support Specialist /Stock Supply Specialist

Shearman & Sterling Law Firm / Pitney Bowes (PBMS / PBLS) Washington, DC

Records Manager / Systems Coordinator / Document Specialist

Responsible for creating, installing, populating, operating, maintaining

and training staff on structured records management workflows and database

usage. Providing end-user support services, troubleshooting assistance, and

problem resolution via telephone, remote desktop connection, and/or visits

to user locations; exhibiting ownership and timely resolution of all

incidents;

. Interacting directly with Managing Partners, Administrators,

Legalkey, IT and various support groups to determine the proper

remediation for issues;

. Set-up and quality assurance testing of new hardware and software for

existing and new end-users.

. Provide customer support to all Partners, secretaries, attorneys and

staff on the procedures and operations of database version 4.7 & 4.20

and the Attorney desktop features of Legalkey.

. Generation of monthly, quantitative, management progress and cost

saving reports, in addition to developing plans for decreasing client

costs in relationship with records management.

. Coordinate LegalKey off-site and on-site ordering, receiving,

archiving and file storage transactions.

. Vendor bill reconciliation, automated storage and the implementation

of web-based portal.

. Global Firm-Wide consultant on new Legalkey version 4.20conversion and

implementation.

. Provide leadership, consultation, and troubleshooting on various user

applications, data mapping information, preparing training manuals for

end users.

. Assist with new firm-wide procedures and workflows policies including

structuring of a definitive records management policy and guidelines.

. Research information for creation of firm-wide retention policy

Selected Accomplishments:

. Initial location for Legalkey database implementation world-wide.

. Three months into Legalkey project, all employees were trained and

utilizing the complete systems resources and database was rolled out

globally.

. Creation of structured document life cycle and workflow procedures

manuals and staff training

. Development and Implementation of an Electronic document filing system

. Organization of Offsite and In House document management procedures

and workflows

. Located $40,000.00 oversight in billing from offsite storage vendor

. Reconciliation of offsite storage accounts bringing organization to

accounts

. Discovery and correction of 32,500 cu. Sq. ft of incorrectly indexed

documents to box inventory

. Lead tester for Legalkey 4.7 & 4.20

. Lead consultant with global firm-wide conversion to electronic file

management database

. Development of quantitative reports

. Created new in house filing system and identification system for files

stored throughout the building

. Developed new procedural manuals for staff ( Workflow and System

operations )

. Developed web based e learning materials for staff training and

refresher documentation

Records related technology:

. Legalkey 4.2 thru 4.20,

. Westlaw,

. WSI,

. Legalkey Attorney Desktop (all versions),

. Elite,

. Pro Law,

. MYD,

. Accutrac

. other RM Applications.

September 1998 -September 2003

Arnold & Porter LLP -Washington, DC

Records Center Supervisor

. Recruited by Phillip Holloway (Director of Operations) from previous

employer. Started employment as a Records Clerk. Nine months later

was promoted to the Records Center Supervisor position. Supervised

staff of 13 records clerks and 7 data entry staff members within two

locations. Responsible for the DC office (over 60 attorney's and

staff) and the global offices.

Selected Accomplishments:

. Implementation of department procedural guidelines and workflows

. Introducing barcode scanners to department processes,

. Training staff and partners on use of system and equipment

. Developed central file room emergency disaster recovery procedures

. Improved methods of operation within department which lead to the

decrease of missing files

. Coordinated 250,000 cu. ft. of off-site and 15,000 linear ft. of on-

site file activity and history,

. Development and updating quantitative reports for Operations Manager.

. Monitored and tracked employee statistical reports, conducted employee

interviews, billing and inventory reconciliation for off-site vendors,

. Lead contact with training and vendor screenings for future conversion

to new records management system, and file retention policies.

Records related technology:

Participated in Firm-wide vendor training sessions with various record

management software vendors. Familiarized with over 10 different databases.

January 1997 -September 1998

Allied Security -Washington, DC January 1997 -September 1998

Project Manager - Site Supervisor

. Started as a Security Officer and was promoted to Project Manager

shortly afterwards.

. Duties included providing and maintaining an effective security

presence in a 550,000 sq. ft. distribution center of a major home

improvement retailer.

. Also required to assume responsibilities of Company liaison

. Coordinated yard surveillance checks, inventory, and supplies

. Trained officers on camera surveillance systems, employee scans,

payroll, and various other administrative duties.

Inter-American Development Bank -

. Assigned to on site position as concierge and security.

. Duties included greeting visitors and employees, issuing access

passes, escorting Presidents of foreign countries, coordinating

special events with US Secret Service agents, and providing a

professional security presence, in addition to assisting with special

details.

Suitlandfest CDC 501c3 / GPE&BS - Suitland, Maryland / June 1990 - Present

President /Production Director /Event Coordinator /Community Relations -

Marketing Specialist

Responsible for various aspects of the development and implementation of

programs, workshops and activities for at-risk youth, teens, seniors,

families and communities within and outside of the Washington Metropolitan

area. Directly work with obtaining and coordination of grant and

sponsorship submissions, follow-ups, event and programs development,

artistic development, TV and Audio studio recording sessions, workshops,

youth summer enrichment programs, engineering and Audio Visual and computer

set-up and operations, and other activities focused towards promoting

community empowerment and revitalization. Also responsible for direct

interaction with Senior level state, local and community leaders, including

Governors, Senators, Congressperson...etc, in addition to working with the

major media outlets and major corporations. Recently was responsible for

coordinating and overseeing major media entertainment stages, and

displaying two days of family fun to over 250,000 people at one of

Washington DC's largest community festival.

EDUCATION

Howard D. Woodson Sr. High School -Washington, DC, Diploma -Vocational

Studies, June 1986

PROFESSIONAL COURSEWORK

. 6-month coursework: Learning Opportunity Center, Basic Computer

Operations and Troubleshooting

. Signals Communication, Six-week training course on computerized security

systems operation and troubleshooting

. Hands-on training with Polycom (Audio-Visual) set up, troubleshooting and

operation for digital and High Definition systems. Conferencing and

networking setup.

. IT - hardware, software installation, network set up, connection and

troubleshooting, end user training, network and server installation and

troubleshooting.

. Customer Service Excellence (CSA) training courses on professionalism,

problem solving, and behavioral relationships and identifiers. (Pitney

Bowes Legal/Management Services) 43 certificates acquired

. Operation and Troubleshooting of Canon and Xerox copiers, velobinding and

binding machines, fax, Cisco and VoIP phone networking, set and operation

and general office services duties.

. Pitney Bowes Legal / Management Services Courses: (Team Leader Success

Guide Curriculums) Over 35 certifications acquired.

SOFTWARE

Legalkey 4.7 & ADT (Attorney Desktop), Legalkey 4.22, Right fax, Windows

Vista, 7, XP, Windows (All other versions), Lotus Notes, I-Notes, Corel,

Info Guard Plus 7.83a, Microsoft Word, Excel, PowerPoint, Photoshop, CS4 &

CS5, Corel, Adobe, Apple Macintosh operation, set up and programs for

documents and audio - visual editing including Logic 9, Pro Tools, Acid

Pro, Final Cut Pro, Sony Vegas, Magix Studio and others, WSI / PowerVt.

5.0, I-Manage, Westlaw, Info Guard Plus 7.83a & System OSC 8.9, Print shop,

Closed Circuit Camera operations; participated in vendor demonstrations for

operation of CMS, Elite, MYD and ProLaw for Financial/Conflicts/Records

Management systems as part of a firm-wide conversion at a 500+ law firm in

the Washington area.

REFERENCES FURNISHED UPON REQUEST

Contact this candidate