Administrative Assistant Customer Service

Marie Malone

**** ******* ****

Manassas, VA ****0

http://www.linkedin.com/in/mariemalone

Home: 703-***-**** *************@*****.*** Cell: 703-***-****

SUMMARY

Dynamically motivated Executive Administrative professional with more than

15 years of experience in fast-paced environments supporting information

technology groups in the telecommunications, banking and healthcare

industries. Consummate team player with solid organizational, time

management, expense tracking, and leadership skills. Detail oriented with

the ability to effectively prioritize and manage multi-tasks with minimal

direction from superiors. Self-starter and quick learner with an ability

to easily grasp new ideas, concepts, methods and technologies with

proficiency. Demonstrated success communicating and liaising across all

department levels.

SKILL SET / PROFICIENCIES

. MS Office 2007 and 2010 - Word, Excel, PowerPoint, Outlook,

Access and Visio

. MS SharePoint 2007

. Clear Quest, Remedy

. Database Administration - Visual Basic, SQL Server, Oracle PL /

SQL

PROFESSIONAL EXPERIENCE

S.W.I.F.T., INC., Manassas, VA 2008 - 2010

Society for Worldwide Interbank Financial Telecommunication, a

telecommunications company with 17.3 Million Euro in revenue.

Senior Management Assistant

Provided administrative support for 5 executives and team of 45

professionals.

. Meeting Planner / Coordinator

- Managed executive schedules to ensure maximum attendance by

providing all arrangements for meetings, travel, accommodation

for internal or external clients.

- Arranged and managed details for complex functions with global,

multi-location, multi-cultural environments in respect to

different time zones, overseas travel arrangements and

accommodations, arrangements for promotional materials and

material preparation, i.e. correspondence, meeting agendas and

slide presentations.

- Handled day-to-day details for onsite meetings

. Report Management

- Prepared and reconciled expense reports with multiple currency

rates.

- Consolidated data to prepare monthly and year to date metrics

using Excel pivot tables and other advanced functions.

- Conducted research, analyzed information and data to prepare

reports and presentations generating charts, graphs and

animation in PowerPoint presentations for senior executives,

committees and board of directors.

- Provided quick reference guides for report maintenance.

- Recognized as the go to person for MS Office.

- Interpreted administrative and operating policies and procedures

for team.

Marie Malone Page Two

FANNIE MAE, Herndon, VA 2001 - 2007

Administrative Assistant

Provided administrative support for 4 executives and a team of 41

professionals; generated reports in accordance with corporate standards,

archives and formats (general correspondence, metrics, phone roster,

workload inventory, weekly and monthly reports, graphics, expense reports,

presentations, and other administrative documents).

. Assumed the backup role of Customer Service Request and QC / QA

Administrator of Single Family Operations database modifications

during the Price Waterhouse Audit.

. Provided back-up for the Change Review Board administrator for

Sarbanes-Oxley standards.

. Created Standard Procedures for Single Family Initiatives

Department specific job aides.

. Developed and maintained the departmental Policy and Procedure

website in SharePoint; responsible for ongoing content

management and user entitlements.

NATIONAL ASSOCIATION INCORPORATED PERSONNEL, Washington, DC 2000 - 2001

Administrative Assistant for Multiple Directors

Contracted to Fannie Mae in Single Family Operations

INFORMATION SYSTEMS & COMMUNICATIONS, INC., Fairfax, VA 1999 - 2000

Office Supervisor

VOLT SERVICES GROUP, Chantilly, VA 1998 - 1999

Office Administrator / Payroll Administrator

EXPRESS PERSONNEL SERVICES, Contracted to Color Me Beautiful, Manassas, VA

1998

Financial Clerk in Accounting / Database Management

INNOVATIVE CLINICAL RESEARCH CENTER, Alexandria, VA 1997

Administrative Assistant / Network Administrator

EDUCATION

BS, Database Administration, Kaplan University Online, Anticipated

Graduation August 2011

Alpha Beta Kappa Honor Society

Sigma Tau Honor Society

AS, Computer Information Science, Manatee Community College, Bradenton, FL

PROFESSIONAL DEVELOPMENT

Problem and Change Management using P/CM plus II

Sarbanes-Oxley Readiness Training

Records Management Training for Fannie Mae Operations[pic]

Contact this candidate