Customer Service Years Experience

Address: **** ******* ******** ****, ***** Mountain, Georgia Phone Number:

770-***-****

email Address: **********@*********.***

Willie M. Finley II

Objective: To secure a challenging position with AppleOne that will allow

opportunities for career growth instituting standardized, non-standardized

and recurring accounting/financial functions while benefiting the

organization.

Summary of Skills:

* Task-oriented, highly motivated, self-starter, professional with nine

years experience in providing customer service and handling cash.

* Solid deductive reasoning abilities.

* Ability to effectively communicate orally and in writing.

* Ability to handle multiple simultaneous tasks and complete projects under

tight deadlines.

* Ability to work independently and as part of a team.

* Highly resourceful with a demonstrated ability to identify, analyze and

solve problems.

* Technically astute with sound computer skills incorporating the

utilization of Microsoft Word, Windows, Outlook, Explorer, PowerPoint,

and Excel.

Qualifications:

* Working towards Master's Degree in Accounting and have completed 24 hours

of study.

* Ten years experience in amicably resolving customer concerns/complaints.

* Nine years experience in managing communications and relationships with a

diverse population.

* Nine years experience in providing excellent customer service.

* Nine years experience in handling cash.

* Four years experience in accurately routing checks and money orders.

* One year experience in lifting, carrying and pushing upwards of 70

pounds.

Education:

Currently Matriculating at: Keller Graduate School of Management

Concentration: Accounting

Undergraduate Degree: Georgia State University (08/2005)

Concentration: Bachelor of Science in Mathematics

Professional Experience:

Delta Airlines, Atlanta, Georgia 06/2009 to Present

Baggage Handler/Ramp Operator (Ready Reserve)

As a ground crew member, responsibilities encompass lifting, loading,

unloading and transporting baggage, mail, and cargo to and from aircraft.

Duties also include operating ground support equipment such as tugs,

conveyor belts and tow tractors. Moreover, ground crew members work in a

team environment ensuring that passengers' baggage arrive safely at its

destination.

Vector Marketing, Norcross, Georgia 05/2009 to Present

Sales Representative

Responsibilities incorporate but are not limited to scheduling appointments

with prospective customers. Appointments are primarily generated through

personal referrals and contact with potential clients consists of oral

presentations and on-site product line demonstrations. Duties further

include attending advance training workshops i.e., personal sales

techniques, consumer behavior, time management and effective communication.

Atlanta-Journal Constitution, 08/2005 to 02/15/2011

Norcross, Georgia (Production Worker)

Duties encompassed assembling, collating and entered preprints and jackets

ranging from two page tabloid products to standard size products in excess

of 100 pages into computerized production equipment. Tasks also involved

ensuring that every viable part is inserted for desired finished product

results. The aforementioned guidelines and procedures are mandated for all

products comprising but limited to jackets, comics, magazines, TV Weeks,

Extras, and all preprinted advertising materials. Moreover, all duties

required the ability to work independently and as part of a team with

minimum supervisory oversight.

United States Internal Revenue Service, 03/2006 to Present

Norcross, Georgia (Extractor/Clerk)

Employed seasonally and tasks entail collating, sorting and organizing bank

drafts/personal checks submitted for income tax purposes. Responsibilities

also incorporate ensuring document arrival to correct destinations for

verification by tax examiners. Further duties encompass collecting non-

related IRS documents for disposal.

The Varsity-Gwinnett, Norcross, Georgia 04/1997 to 03/2006

Cashier/Customer Representative

Responsibilities included but were not limited to the development of strong

people skills and provision of a high volume of satisfactory customer

service to a diverse patronage. Duties also incorporated handling cash,

fielding customer concerns/complaints and executing basic inventory

monitoring skills. This position further required a fundamental working

knowledge of the Varsity's mission and strategic vision.

United Parcel Service, Doraville, Georgia 05/17/2004 to 06/28/2004

Program Learner

Duties integrated but were limited to handling, sorting and organizing

parcels for timely dissemination to United Parcel Service (UPS) customers.

This position required determining correct zip codes, geometric shapes and

weights. Additionally, responsibilities incorporated satisfying a

quantitative hourly quota of categorized parcels and the ability to lift a

minimum of 70 pounds. This position also necessitated a certification for

handling hazardous materials and a comprehensive knowledge of the company's

policies regarding secure working conditions.

References: Available upon request

Contact this candidate