Project Manager Customer Service

**** * ******* **** ****, Suite *

Los Angeles C: 305-***-****

California 90025

***************@*****.***

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Experienced Manager with track record of success in hospitality and

residential FF&E/OS&E procurement, product sourcing and development, supply

management and program implementation, multi-use property construction

coordination, budget management, supplier and brand relations, team

building, and strategic planning. Proven ability and experience to drive

the team forward through the challenges that mark the progress of a multi-

faceted and complex project.

Professional Experience

Hilton Worldwide Beverly Hills Area Office

Purchasing & Supply Manager - Strategic Sourcing, OS&E May 2008 - Present

o Plan, organize, direct and control the purchasing functions for all

products and/or services within the OS&E Rooms (hard goods) module.

o Develop, evaluate and monitor supplier relationships globally.

o Develop programs in support of the Brand Managers, Operations Managers

and field operations. Received favorable recognition for the sourcing

and management of Hilton's new Home2 brand OS&E product listing.

o Facilitate the purchase of quality products at the best value while

adhering to standards and operating procedures, and ensure continuity

of supply.

o Manage cross functional activities with the project and development

teams.

o Manage support staff of (2) buyers

Project Supply Manager

Recruited to execute a strategic action plan for multiple new build

and renovation FF&E/OS&E procurement projects, managing all aspects

from comprehensive spec review through proposal, approvals, purchase,

delivery, installation, hotel opening, reconciliation, and post-

project support for Hilton's full service and focus service brands.

o Project Administration & Purchasing - Accountable to owner/owner's rep

for management of production, scheduling deliveries & budgets.

Received consistent client recognition for organized, controlled

execution, and exceeded expectations.

o Interior Design Management - Maintained brand standards and intended

design integrity for hotels. Built rapport with designers that

incited confidence, and cultivated new business opportunities.

o Supplier Management - Lead liaison between product engineers, and

logistics operators from bid award through project completion.

Developed a co-operative atmosphere, encouraging suppliers to operate

in the best interest of the hotel owner.

o Department/Staff Builder - identified internal process improvements,

and staff development opportunities that helped to support a

satisfying, efficient team environment.

The Raleigh Hotel, South Beach An Andre Balazs Boutique Hotel

Design Director - Hotel Interior/Exterior November 2006 - April 2008

On-property project manager responsible for maintaining hotel

aesthetic and coordinating all capex renovations with hotel operations

staffs and schedules.

o Asset Management -Liaised with corporate department heads, and hotel

operations to identify property improvement plans, strategic

purchasing goals, and cost savings opportunities.

o Sourcing - Developed and maintained list of preferred/recommended

suppliers. Solicited new/alternative sources of supply, monitored

bidding procedures, performed comparative analysis, and assisted with

vendor negotiations and selections.

o Budget Planning, Purchasing & Project Management - Managed FF&E/OS&E

procurement and annual capital expenditure budgets. Purchased, and

expedited FF&E efficiently. Scheduled and coordinated all on-site

installations with operations staff, while minimizing revenue loss to

the hotel.

o Process Development & Administration - Developed quality control

policies and procedures. Managed and assigned tasks to in-house

engineering staff; including the implementation of a project tracking

system. Maintained updated project reports and tracked projects to

completion.

Barry Livingstone, Inc. An Interior Design Firm w/hospitality and

residential projects worldwide

Managing Director September 2005 - November 2006

Hired by Principal Designer to launch and direct boutique interior

design firm in South Beach including corporate identity

branding, staffing, finance, and design project management.

o Business Development - Responsible for business and website

development and marketing, client liaising, and identifying business

leads. Set growth and financial goals in the development of multiple

firm-wide initiatives, optimized cash flow.

o Sourcing & Purchasing - Managed RFQ and supplier contract negotiation

process. Prepared purchase requisitions for decorative and functional

materials. Leveraged spend for multiple design clients, and passed an

average of 3-10% savings onto the end user. Ensured that expenditures

were within budgetary constraints.

o Project management - Managed the entire design process for all clients

including; flagging important early purchases, review of vendor bid

prices and purchase orders, and supervision of FF&E receiving and on-

site installations. Improved accountability and performance by

architects and contractors based on relationships and the

implementation of cost controls.

o Staff Management - Hired and directed Jr. designers, CAD operators and

contractors within the design salon. Responsible for payroll,

scheduling, and delivery of team client presentations.

American Management & Construction Specializing in commercial mixed-use

construction for retail, senior living and health care industries

Project/Design Coordinator - Construction June 2000 - June 2005

o Construction Management - Involved with all aspects of the day-to-day

management of construction projects; monitored and coordinated work

performed by architectural, engineering, and construction firms, as

well as institutional, state, and local entities. Implemented design

and construction quality assurance initiatives.

o Materials Sourcing & Sub-contractor selection - Provided support for

materials sourcing and inventory management, as well as qualifying.

assigning, and managing sub-contractor responsibilities.

o Construction Administration - Assisted with the management of all

consultants, contracts, permits, site operations and tenant

coordination with project management team. Issued contracts, purchase

orders, change orders, and approved contractor invoices for payment.

Administered and tracked all project budgets, fiscal controls, and

contracts.

o Client Relations - Successfully represented the company in business

with customers, consultants, contractors, and other public and/or

private agencies and organizations.

International Forex, Ltd. A foreign currency trader

Project Manager - Trade Shows and VIP Client Accounts January 1999 - June

2000

o Financial Management - Analyzed gross profit margin data, and

generated ROI reports. Implemented tracking system for monies in and

out of cash desks/banks that allowed account managers to significantly

improve customer service.

o Marketing, Sourcing & Project Management - Coordinated trade shows

including the design, development, and vendor selection for booth,

collateral material, and workshop catering. Saved 10-12% on all

sourced marketing materials. Managed travel coordination, and

logistics. Implemented successful opt-in email and banner ad

campaigns based on extensive research which generated multiple viable

leads. Managed and oversaw personnel to complete mass mailings.

o VIP Client Liaison - Provided unparalleled customer service, attention

to detail, and unquestioned integrity to all high-end clients with

investments of $100K or more. Created solid reputation for highly

effective account management and financial responsibility.

Superior Assembly A commercial editing company whose principal is a best-

selling author on Warren Buffett

Project Coordinator - Book Tour & Finance June 1998 - January 1999

o Maintained, managed and leveraged all finances for incoming/outgoing

royalties for "Buffettology"

o Coordinated all arrangements for national seminar circuit

appearances/book promotion for Mary Buffett, Author of "Buffettology:

The Study of Warren Buffett" including: transportation,

accommodations, and press communication/releases

o Coordinated and attended meetings between hedge funds and business

pioneers, helped to negotiate mutually beneficial outcomes

o Provided confidential information to attorneys regarding business

endeavors ahead of deadlines.

EDUCATION

1994-1998 Loyola Marymount University, Los Angeles

Bachelor of Liberal Arts

1996 Study Abroad Program, Bonn Germany, spent one year studying

history and culture in contemporary Europe

AWARDS & ASSOCIATIONS

1994-1998 Awarded scholarship for academic excellence

1994-1998 Received several monetary awards for academic achievement

1996, 1997 Dean's List two semesters

April, 1998 Inducted into National Sociology Honor Society

2009- 2010 Member of the Institute of Supply Management, and served on the

Board of Directors - as Director of Marketing.

Alison Johnson

http://www.coroflot.com/adhyanjohnson

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