Customer Service Sales

Meika Dennis

Receptionist - Acura

Katy, TX

*******@*****.*** - 713-***-****

To obtain a position based on customer service that enables me to utilize my strong communicative skills in

a professional setting.

WORK EXPERIENCE

Receptionist

Acura - Houston, TX - February 2014 to Present

Welcome visitors by greeting them in person or on the telephone; answering or referring inquiries.

• Answer and direct phone lines briefly and professionally.

• Greet clients and assist them with sales appointments.

• Communicate with salespersons about client profiles and information to achieve sales goals.

• Receive and send mail accordingly.

• Call customers on a daily basis with information about their recently purchased vehicle.

• File and sort checks and files to maintain an organized working environment.

• Keep the front area presentable by maintain a clean and neat work area.

Customer Service/Sales Associate

JC Penney - Katy, TX - June 2011 to February 2014

Maintained a neat and organized environment for customers in the fitting room as well as the floor.

• Presented new sales merchandise to customers by promoting and providing detailed information on new

store items.

• Assisted customers with product needs and services such as returns, purchases and inquiries.

• Opened and closed registers for beginning and ending shifts.

• Answered and directed calls accordingly.

Sales Associate

Express, Houston, TX

December 2010 - June 2011

• Informed customer of merchandise and product details.

• Handled customer services such as returns and purchases.

• Kept sales floor presentable and clean to ensure accessible shopping for incoming customers.

• Completed nightly goals for closing duties such as balancing cash drawers, separating and distributing

misplaced clothing, and leaving the store neat and tidy for the next business day.

Cashier/Team Member

Taco Bell - Katy, TX - April 2010 to May 2011

Communicated with head set while taking orders, in drive thru.

• Kept lobby neat and clean for upcoming guest and also in preparation for the next day.

• Balanced register nightly.

• Completed nightly duties such as dish washing, mopping, and stocking lobby supplies.

• Managed the front lobby by taking orders, assisting customers and keeping a neat and clean working

environment.

EDUCATION

Associate of Arts

Lone Star College - Houston, TX

2012 to Present

ADDITIONAL INFORMATION

Skills

• Customer service

• Organizational skills

• Interpersonal skills

• Typing: 70 wpm

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