Manager High School

Bernadette N. Davis

*** **** ****** ********, *** York 11232 ****************@*****.*** Mobile: 917-***-****

Seeking a challenging opportunity with a growing firm that will favor my vast years of experience in building

commercial and corporate relationships, utilize my extensive experience in negotiations and cultivate my leadership

potential.

Professional Experience

Newark, New Jersey April 2010 – May 2010

The Star Ledger

Account Manager / Client Relations Specialist

• Managed a $2.5 million dollar portfolio with a DSO by 70% within 60 – 90 days

• Resolved all chargeback issues for clients as well as interoffice deductions

• Performed daily reviews of unapplied cash on accounts to verify clients’ liability for a refund

• Examined credit history; determined credit risk and approved or denied extension of credit

• Evaluated Weekly Refund Requests for available funds on accounts over 120+ days past due

• Resolved all chargeback issues for clients as well as interoffice charge backs with 25% reduction within 30

days

New York, New York April 2004 – Sept 2009

Thomson Reuters

Credit & Collection/Client Relations Manager

• Managed a $2.5 million dollar portfolio with a DSO by 70% within 60 – 90 days

• 25% travel performed to client sites to resolve client grievances and negotiate the best workflow solution

• Examined credit history; determined credit risk and approved or denied extension of credit

• Performed Securities and Information Exchange (SIC) Government Bonding clearance to handle special

Securities / Stocks / Bonds

• Appointed to manage Securities Information Control (SIC) corporate collections

• Resolved Escalated Soft Dollar (Third Party) / Hard Dollar issues with contracts, entitlements, billings and

receivables

• Resolved all chargeback issues for clients as well as interoffice charge backs with 25% reduction within 30

days

• Evaluated Weekly Refund Requests for available funds on accounts over 120+ days past due

N. Arlington, New Jersey Aug 2000 – June 2003

A.M. Cosmetics, Inc. aka Markwins Cosmetics

Credit & Collection/Client Relations Manager & Chargeback Specialist

• Managed a $1.5 million dollar portfolio reducing the DSO of 60 – 90 day aging by 75%

• Established repayment plan options for clients

• Resolved all chargeback issues for clients as well as interoffice charge backs with 25% reduction within 30 days

• Evaluated new accounts and established credit limits with a 40% bad debt reduction monthly

• Acted as a liaison between the sales force, executives and the clients

• Executed credit card payments via telephone or fax

New Jersey Oct. 1999 – Aug. 2000

Howmedica Osteonics, Subsidiary of Pfizer

Credit / Collection Accounts Manager/Chargeback Specialist

• Managed a $5 million dollar Government Agency’s (Army & Air Force) portfolio reducing the DSO of 60 - 90

day aging by 50%

• Contacted clients to establish payment for past due accounts and resolve shipping and receiving issues

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• Resolved charge backs issues for clients as well as interoffice chargebacks

• Performed Quarterly bookkeeping duties for executives

• Established payment plans for existing clients as well as for new accounts

Melville, New York Jan. 1994 - June 1999

Olympus America

Customer Relations / Service Technician

• Managed a $5.5 million dollar portfolio reducing the DSO of 60 – 90 days aging by 40%

• Resolved various shipping and receiving issues

• Visited clients and provided multifunction printer repairs; assisted customers via telephone with minor repairs

• Resolved client past due balances by way of suggested payment plans or COD’s

Education

Graphic Communication Arts High School, New York, NY

Academic Degree for Printing and Communications, 1985

Accreditations

MS Word, MS Excel, AS400, JD Edwards, PowerPoint, Outlook, People Soft, Wildcat, Athena, GetPaid, Mactive,

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