Customer Service Administrative Assistant

Valerie Vargas

**** ******* ***. ******* ****, CA 917069

Cell 626-***-**** Home Ph 626-***-****

**************@*****.***

Objective: Seeking a challenging position that utilizes my skills and

abilities. Also, offers career growth and development opportunity. Quick

learner and team oriented. Excellent Customer Service skills.

Summary of Qualifications:

. Distinguished customer service record, great attention to

detail/accuracy.

. Experience in deadline-driven environments. Ability to multi-task,

answering phones.

. Data entry, Filing, Clerical, and Excellent written and verbal

communication skills.

. Computer skills include Microsoft Word, People Soft, Power Point,Excel, Microsoft Outlook

Employment Experience:

California Community News

Irwindale, California

Administrative Assistant/Production Assistant Jan. 2007-Nov.

2010

. Assists managers, supervisors, employees order supplies for office and

production.

. Served company as Billing Reporter generated information to set up

accurate bill costs

. Weekly orders with multiple vendors. Assisted with generating ad hoc

reports.

. Maintained an organized alphabetical and numeric filing system.

Responsible for payroll

. Generated chart information for spreadsheets in Excel. Heavy

inbound/outbound calls.

G C Services

Irwindale, California

Account Representative/Debt Collector Jan. 2005-

Jan. 2007

. Answering heavy inbound telephone clients calls with inquiries about

the organizations.

. Contacted customers delinquent in repayment of credit card debt or

repayment plans.

. Responsible for researching client's credit information through Skip

Trace, People Soft.

. Knowledge of commonly used concepts of the laws of FDCPA.

Wal-Mart

Covina & Baldwin Park, California

Customer Service/Accounting Clerk/Cashier Jan. 2002- Mar.

2005

. Supervised daily cash wrap operations while maintaining effectively

generating sales.

. Answered numerous customer inquiries regarding our store items and

locations of items.

. Reconciled and audit daily reports while maintaining

accurate cash sums for daily bank deposits.

. Answered heavy inbound phone calls and assisted caller with

appropriate information.

Edwards Cinema

West Covina, California

Concessions/Training Assistant Manager Aug. 2001-Jan.

2002

. Supervised daily cash wrap operations while maintaining effectively

generating sales.

. Supervised a crew of employees by delegating responsibilities, and

training.

. Scheduled and assuring various posts were properly staffed during

shifts.

. Recorded and maintained control of all inventory items purchased and

produced.

Fantastic Sam's

Baldwin Park, California

Receptionist

Apr. 1999-Aug. 2001

. Greeted vendors, customers and all other visitors.

. Answered heavy inbound phone calls and assisted caller with

appropriate information.

. Schedules appointments for officials. Maintained an

organized alpha-numeric filing system

. Assisted and relieved officials of clerical work and business detail.

Inventory Control.

Education: Premiere Career College, Hospital Central Service Technician,

Irwindale California

Mar. 2010-Nov.

2010

References Available Upon Request

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