Engineer Manager

Matthew Steven Newton; A+, Network+, MCP

**** ********* ****, ***. ***, Citrus Heights, CA 95610 916-***-****

*********************@*****.***

Objective:

To continue exploring second career opportunities

Technical Knowledge:

Able to install, upgrade, and troubleshoot all hardware components on a

laptop / desktop environment

Able to install, configure, optimize, upgrade, and troubleshoot Windows

Operating Systems

Able to install, upgrade, and optimize network hardware and connections

Able to diagnose and troubleshoot network connectivity

Research, isolate, and make resolution to hardware and software failures

2 years of telecommunication for 8 line phone system, for college phone

system, answered over 100 calls daily, for Park University

Technical Skills:

Operating Systems: Software Applications:

-Windows XP Professional and Home -Microsoft Word

-Windows 2000 Professional and Home -Microsoft Access

-Windows 3.1 / 95 / 98 / ME -Microsoft Excel

-Mac OS

Certifications / Education:

CompTIA A+ Certified Techskills January 2007

CompTIA Network + Certified Techskills May 2007

MCP - Windows XP Professional Techskills November 2007

Lexmark Model Specific Printer Certifications April 2008

B.S., English Southern Oregon University October 2001

Professional Experience:

Customer Engineer NCR (First Level Technology) 4/2008-

12/2009

-Troubleshoot, upgrade, retrofit, and repair IBM and NCR point-of-sales

terminals and all associated peripherals at a core component level

-Troubleshoot, upgrade, retrofit, and repair Lexmark printers at a core

component level

-Troubleshoot, upgrade, and repair Dell computer components at a core

component level

-Troubleshoot, reconfigure, and repair network connectivity as associated

with IBM and NCR POS terminals and peripherals, Dell computers and

components and Lexmark printers

-Troubleshoot electrical power issues for IBM, NCR, and Lexmark components

-Extensively interface with customers, managers, technical support staff,

engineers, other customer engineers, and NCR/First Level Technology

employees to ensure the highest level of customer satisfaction

-Independently manage, order, and process a supply of NCR, Lexmark, Dell,

and IBM parts used to service defective equipment

-Close work orders using a proprietary program on a Blackberry device

-Complete a weekly route of 18-20 stores with little to no supervision

-Complete special assignments as need to meet the needs of our customer

base. For example retrofitting printers for The Home Depot

Computer Technician Aerotek (Apple Computers) 10/2007 -

2/2008

-Troubleshoot Mac computers, remove hardware, and install new hardware

-Run diagnostic software to determine hardware failure

-Repaired hardware failures

-Documented information into database

Night Child Care Worker Martins' Achievement Place, Inc. 10/2002-

10/2007

-Maintain and update resident and facility files

-Crisis Intervention

-Practical communication skills

-Behavior Modification

Residential Counselor 2 Huckleberry Youth Programs 7/1999-2/2002

-Six months data entry experience on an Access created database

-Intake and assessments for all clients seeking services

-Initial case planning and continued case management of clients utilizing

services

-Liaison with San Francisco Police, CPS, and Juvenile Probation

-Youth advocate for clients between county shelter system and public school

system

Asst. Mail Room Manager Southern Oregon University 10/1996-6/1998

-Searched and updated a proprietary database of 150,000 students and alumni

-Processed / logged payments for all university fees on a proprietary

accounting program

-Supervised and scheduled four student employees in the main student post

office

-Gave tours of campus and dorms to prospective students and their families

-Liaison with United States Postal Service employees for mail processing

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