Customer Service Manager

Location:

Posted:

May 19, 2011

Chasida Hackett

**************@*****.***

Objective To obtain a position that will allow me to exert my

qualifications and has advancement opportunities.

Experience Account Specialist

08/06 - Present United Recovery Systems, LP, Houston, TX

Educate consumers on delinquent( accts, train new hires, achieve daily

quota, manage bankruptcy and hardship accts, resolve consumers' complaints,

update acct info, and handle heavy call volume (inbound/outbound).

Complaint Free (2007/2008)(

Super Star( (July 2008)

Lead Mgr

01/03 - 03/06 Foley's Inc, Houston, TX

( Prepare quarterly reports for director, assist acct reps with

supervisor calls, prepared weekly/monthly schedules for department, handle

overflow of inbound calls, investigate fraudulent, accounts, resolve

customer complaints and issues, prepared incentive bonus, provided

assistance to other departments, input time/attendance, and

accommodate department managers as needed.

( Obtain Lead Manager of the month (2005/2006)

Received Customer Service( Accommodation Certificate (2004).

Account Specialist

03/00 - 01/03

Handle intensive high call volume(inbound/outbound), help resolve(

customer issues, report customer concerns to manager, achieved monthly

cash collected and talk time quota, skip trace, and

update customers account information.

Education Houston Community College-Central, Houston, TX

2006

( Computer Information Systems

Brenham High School, Brenham, TX

1994

Diploma(

Qualifications 35 WPM, basic short hand, excellent communication,

verbal, written and customer service skills, team

leader, multi-tasked, computer knowledge (Windows 95,

98, XP, Vista, Microsoft Word, Excel, Access, PowerPoint, Outlook,

and Lotus notes).

References References are available on request.