Front Desk Customer Service
Resume:
Michelle Granados
San Diego, CA 92110
Phone number: 619-***-****
Email: *****************@*****.***
SKILLS
• Ability to speak two languages. (English and Tagalog)
• Professional appearance and positive customer friendly attitude.
• Strong time management, clerical and multi tasking skills.
• Experienced working in a fast pace environment.
• Manage to work independently and a team player.
• Excellent verbal communication, problem solving skills and detail oriented.
• Knowledge of military and civilian hotel procedures, property management system.
• Working knowledge of basic and advanced office equipment.
• Skilled application use with programs such as Microsoft Word, Excel, Outlook,
PowerPoint and Access.
EXPERIENCE
Navy Gateway Inns & Suites, NMAWC Point Loma
32444 Echo Lane Building 82, San Diego, CA 92147
Front Desk Associate, Alternate Accounting Technician
Dec.6, 2011 Present
Supervisor: Ms. Mary Walker 619-***-****
• Front desk associate performs night audit and alternate accounting technician.
• Create room reservations and verify daily cash fund.
• Assist guests with check ins and check outs.
• Assist guests with trouble calls.
• Generate Certificate of Non Availability (CNA) letters for service members.
• Guide guests with the knowledge about the base and the area.
• Process payments for individual guest and group under direct billing.
• Well experienced with customer service and customer relations.
Navy Exchange NSA Naples, Italy, PSC 808 Box 33 FPO AE 09618
Loss Prevention Guard, June 27, 2011 Sept 25, 2011,
Reason for leaving: PCS (Military) Orders received
Supervisor: Mr. Alex Bedoya, +39-081-***-****
• Open and secure retail facility during hours of operation.
• Investigate security cameras and fitting rooms.
• Verify customer receipts for furniture pick up.
• Verify proper military identification card upon facility entry (OCONUS).
Navy Exchange NSA Naples, Italy, PSC 808 Box 33 FPO AE 09618
Sales Associate, April 4, 2011 June 26, 2011,
Reason for leaving: Career opportunity from another department.
Supervisor: Ms. Sharon Glenn, +39-081-***-****
• Display merchandise on the sales floor.
• Assist frontline registers.
• Product inventory.
• Separate clearance racks.
Westin Virginia Beach Town Center, 4535 Commerce St., Virginia Beach, VA, 23462
Hotel Front Desk, April 14, 2009 Aug.14, 2009,
Reason for leaving: PCS (Military) Orders received
Supervisor: Mr. Abel Cortez, 757-***-****
• Front desk associate.
• Assist guest with the check in and check out.
• Create room reservations.
• Assist with in room dining service.
• Verify daily cash fund and drop daily revenue.
• Submit maintenance trouble calls.
• Block group arrivals.
Navy Exchange NAS Oceana, 3280 Virginia Beach Boulevard, Virginia Beach, VA, 23452
Frontline Associate, Oct.22, 2008 Dec.27, 2008,
Reason for leaving: Career opportunity
Supervisor: Ms. Rosie Koonce, 757-***-****
• General cashier.
• Merchandise stocking.
• Verify daily cash fund.
• Drop daily sales and receipts.
Navy Gateway Inns & Suites Yokosuka, Japan, (Former BEQ/BOQ)
PSC 473 Box 40 FPO AP 96349
Front Desk/Administrative Assistant, Jan.21, 2003 July 31, 2008,
Reason for leaving: PCS (Military) Orders Received
Supervisor: Juliet Mori, ******.****.**@**.****.***
• Front desk associate, performs night audit and admin assistant clerk.
• Check in and check out guests.
• Create room reservations.
• Verify daily cash fund. Drop daily revenue.
• Submit monthly statistics report between Bachelor Quarter and Navy Lodge.
• Guide guests with TAD/TDY orders about the surrounding areas of the assigned base.
• Observe military room inspections and maintenance safety protocol.
• Update PCS orders of military member staying in permanent party barracks.
• Generate CNA(Certificate of Non Availability) letters for eligible active duty service
member moving off base while station in OCONUS.
Bowling Alley Naval Base Yokosuka, Japan, PSC 473 Box 60 FPO AP 96349
General Cashier, Oct.20, 2000 Jan.20, 2003,
Reason for leaving: Career opportunity
Supervisor: Samuel Long, +81-46-816-****
• General Cashier for bowling lane front desk and snack bars.
• Verify the daily cash fund, cash handling.
• Submit daily revenues and receipts.
• Organize bowling leagues and parties.
• Performs pro shop inventory.
VOLUNTEER
• Volunteered in Liberty Tax Office Virginia Beach, Virginia during tax season January
2009 April 2009.
• Part time job as temporary office secretary, Updating My Website.
December 2012 Present.
EDUCATION
University of Maryland University College
General studies, March 2010 May 2011
GED, Virginia Department of Education
High School Diploma, August 2009
Kawaguchi Minami High School, Saitama Ken, Japan
High School, April, 2000
REFERENCES
Mr. Lito Galgana
*******.*******@****.***
Ms. Juliet Mori
Commercial: 81+46 816 8951
******.****.**@**.****.***
Mr. Matthew Need
*******@*****************.***
Ms. Kristen Nelson
****************@***.***
Mr. Joshua Lund
***.***.*@*****.***
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