Customer Service Project
Resume:
John Reynolds
Minneapolis, MN 55409
651-***-**** **************@*****.***
Qualification Summary
Several years of professional experience working in small-staff nonprofits offering a wide
variety of programs and services. Confident in customer service both in-person and through
telephone and email. Honest, ethical and diligent with a strong interest in securing a position a
growing company.
Professional Experience
Outreach and Communications Coordinator, St. Paul,
MN
Minnesota Home Ownership Center September 2009 – August
2010
Hired as an AmeriCorps member to assist other staff in consumer outreach and foreclosure
prevention efforts.
• Handled on average thirty-sixty calls per day, both in-bound and out-bound for the
Center’s network members and households inquiring about nonprofit housing services.
• Conducted high volumes of phone calls and mass-emails raising awareness about the
Center’s services and events.
• Managed customer related issues; took action to ensure the needs of customers and
company were efficiently and optimally met.
• Processed customer orders received through phone, email and fax.
• Followed up with internal departments to ensure orders were cleared in a timely manner.
• Helped organize three Foreclosure Prevention Information and Referral Sessions for over
eighty professionals in community-based organizations and six Foreclosure Prevention
workshops for consumers providing free, professional services to nearly four-hundred
households.
• Developed and revised over a dozen fact sheets available on the Center’s website for
professional and consumer use.
• Contributed to the 2009 Home Stretch Pre-Purchase Education and Counseling Annual
Report – the Center’s publication for the state-wide, first-time homebuyer’s workshop
and presented the report to the board of directors.
• Worked with a contracted computer programmer to develop an online housing resource
directory for households throughout the state to research services and programs in their
area. Assisted with general office responsibilities on a daily basis.
LISC Careership, Minneapolis, MN
Hosted by the American Indian Community Development Corporation Dec. 2008 – Sept.
2009
Received a careership through the Local Initiative Support Corporation with the American Indian
Community Development Corporation – a Minneapolis nonprofit committed to housing and
entrepreneurial programs and services within the American Indian community.
• Compiled over a dozen Memorandum of Understandings with other service-based
organizations in Minneapolis for future tenants of an AICDC apartment building.
• Assisted in the real-estate development of two AICDC projects in south Minneapolis.
• Helped facilitate meetings on behalf of AICDC with the City of Minneapolis and other
organizations.
• Attended a training with corporate staff through the Corporation for Supportive Housing
for a AICDC project.
• Assisted with general office responsibilities.
Internship, Little Canada,
MN
Indian Land Tenure Foundation May – August 2005, May – August 2006, May – December
2007
Worked in the program department and assisted the Vice-President and Program Officer in grant
management and selection and helped reorganize and update the entire grant system.
• Communicated regularly with federally recognized tribes and organizations through
phone calls regarding grant activity and requirements.
• Researched all materials needed for the ILTF tribal land office database used for the
Foundation’s communications.
• Contributed to publications and website content. Arranged conference participation and
attended two conferences on behalf of the Foundation.
• Assisted with general office responsibilities.
Student Worker, Mission,
SD
Sinte Gleska University Student Center January – May 2006
Provided basic assistance to students on a walk-in basis and maintained the Center’s hours
during shifts.
Community Advisor, Minneapolis, MN
University of Minnesota-Twin Cities, Department of August –
May 2005
Housing and Residential Life
Supervised over one-hundred first and second year students at Comstock Residential Hall and
managed the American Indian Cultural House, a dormitory program designed to bolster
American Indian student retention and academic success.
• Facilitated workshops with various student organizations regarding academic success
amongst students of color.
• Planned activities for the University of Minnesota Office of Student Activities. Planned
and facilitated student orientation and educational workshops.
• Monitored condition of building.
Student Research Project Coordinator, Minneapolis,
MN
University of Minnesota-Twin Cities June – August
2004
Undergraduate Research Opportunities Program
Worked with American Indian studies Dakota language Instructor Neil McKay to create
additional first-year Dakota language curriculum. The curriculum was used in the classroom and
incorporated into the University of Minnesota American Indian studies website for Dakota
language students.
McNair Scholar, Minneapolis,
MN
University of Minnesota-Twin Cities June – August
2004
Ronald E. McNair Postbaccalaureate Achievement Program
Conducted a graduate level research project under the guidance of University of Minnesota
American Indian studies/School of Law/Political Science Assistant Professor Dr. David E.
Wilkins examining the rise and reasons for legal banishments (membership termination) amongst
federally recognized tribes with a focus on the Grand Portage Band of Lake Superior Ojibwe.
Education
Sinte Gleska University Mission,
SD
Lakota Studies: Cultural Resource Management August 2005 – May
2007
University of Minnesota-Twin Cities
Minneapolis, MN
American Indian Studies August 2003 – May
2005
Haskell Indian Nations University
Lawrence, KS
Associate of Arts, Liberal Arts December 2001 –
May 2003
Selected Boards
Bii-Gii-Wiin Community Development Loan Fund
Minneapolis, MN
References
Julie Gugin
Executive Director
Minnesota Home Ownership Center
1000 Payne Avenue, Ste. 200
St. Paul, MN 55130
*****@*****.***
Michael A. Goze
Chief Executive Officer
American Indian Community Development Corporation
1404 East Franklin Avenue
Minneapolis, MN 55404
*****@*****-**.***
Janayah Bagurusi
Program Officer
Twin Cities LISC
Hamline Park
570 Asbury Street, Suite 207
St. Paul, MN 55104
*********@****.***
Cris Stainbrook, M.S.
President
Indian Land Tenure Foundation
151 East County Road B2
Little Canada, MN 55117-1523
***********@****************.***
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