Customer Service Manager

FELICIA JONES

*** *** ******* ****

SANFORD, FLORIDA 32771

PHONE: 407-***-****

Email: *************@**********.***

.:COMPUTER SKILLS:.

Proficient in Microsoft Windows Vista & XP, Linux, Microsoft Word, Outlook,

and Outlook Express, Windows Mail, Internet Explorer, Mozilla Firefox, Google Chrome, Office

Communicator, Excel, Access, & PowerPoint

.:EMPLOYMENT:.

Administrative Coordinator, Miracle House of Healing Ministries

• Sanford, FL 6/10-present

Upload calendar changes and sermon notes to the web site.

Coordinate with facility manager about church properties use.

Update church web site as needed.

Coordinate church ministry volunteer activities.

Gather information, prepare, lay out and print monthly newsletter.

Maintain church calendar.

Prepare bulk mailings when necessary.

Provide clerical assistance to church staff & ministries as needed.

• Customer Service Rep., AT&T Mobility

- Orlando, Fl. 11/09 - 5/10

Provided customer support to mobile users

Verified information on accounts

Made necessary corrections to billing errors

Processed payment

Initiated new service

• Executive Administrative Assistant, CES Painting, LLC

- Orlando, Fl. 3/93 - 5/07

Provided administrative support to company President

Web Development and minor IT

Maintain calendar; ascertain which events require manager's presence.

Contact this candidate