Customer Service Medical
Resume:
Dixie Gamoning
***** ******* ****, ***** ******, CA 92307
**********@*****.***
Profile
• Current experience with a large MTSO and multiple specialties.
• Experience in VR editing as well as QA with feedbacks.
• Multiple years of experience with ESL and difficult dictators.
• Excellent written and oral communication skills.
• Able to work independently, multi-task, and follow complex directives.
Experience
Medquist, 01/2005 – Present
Franklin, Tennessee
Platform: DocQScribe
Specialty: Acute care/multiple specialties, ESL/difficult dictators, speech/voice
recognition editing
• Currently an MME (Master Medical Editor).
o Proofread and edit reports transcribed by other MTs and complete
deficiencies as necessary
o Perform 100% reviews of new MTs (majority of my workload until very
recently)
o Performed audits over a 3-month period, scoring each report based on
complex criteria
• Was a team leader in a pilot program spanning approximately one year
(2009) over more than 30 MTs.
o Managed PTO requests
o Managed timecard edits
o Mentored MTs for purposes of quality control
• As an MT, proofread and edited speech recognition-generated reports
encompassing a variety of medical specialties transcribed medical reports
encompassing a variety of specialties.
Home-Based Transcription Service, 12/1996 - 02/2005
Port Hueneme, CA
• Trained backup/helper MTs.
Dixie Gamoning
2
Page
• Medical Transcription (Clinic): Hematology-Oncology, Radiation
Oncology, and Orthopedic chart notes, consultations, H&P, correspondence.
• Also took legal work and performed general word processing as
required.
Owner/Partner/Operator, Secretarial Service, 1989 - 1996
Plaza Central Office, 500 Esplanade Drive, Oxnard, CA
• Administrative duties.
Marketing
o
Billing, bookkeeping
o
• Customer service.
Receive work over the counter
o
Field technical questions
o
• Transcribe, scan, or otherwise produce civil and litigation documents,
transcribe recordings of interviews, depositions, court proceedings, and
corporate proceedings.
• Transcribe medical reports including chart notes, consultations, H &
P’s, procedure notes, correspondence.
• Word Processing/Desktop Publishing: Complete special projects as
requested by clients including, but not limited to, merged letters, resumes,
college papers, corporate documents, flyers, and brochures.
Rosen, Wachtell & Gilbert, A Law Corporation, 1984 - 1989
Century City, CA
Legal Word Processor
• Transcribe, digitally scan then edit, and otherwise produce corporate,
civil, and litigation documents including, but not limited to, pleadings and
contracts.
• Transcribe depositions and witness interviews.
• Edit documents revised by multiple authors.
• Produced SOP for the word processing department with regard to
standardization of various document formats and the use of standardized
macros.
Prior to 1984
• Held various positions as document librarian, clerk typist, keypunch
operator, data entry/computer operator.
Dixie Gamoning
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• Completed about 2/3 of a course in computer programming in early
1970s.
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