Help Desk Support

VICKY PHAM

San Jose, CA - Email: *********@****.*** - Cell: 408-***-****

IT HELP DESK SUPPORT

Looking for challenging IT environment where I can put 10 years of infrastructure support experience to

work. I am a self starter, team player and have got the job done right attitude.

PROFESSIONAL EXPERIENCE

Independent IT Consultant 2010 - Current

• Provide Desktop, Laptop, home networking setup, break, fix and upgrade on Windows 2000, XP, Vista, 7. Office

suite 2003 – 2010 and miscellaneous applications. Backup, restore, virus and spyware protection, detection.

Lehigh Hanson, Inc. - San Ramon, CA 1999 - 2009

Formerly Hanson Building Materials America, Inc., worldwide operations

IT Help Desk Support:

• A member of Western region infrastructure supported 22 offices. Worked closely with Corporate IT,

business managers to assist technical compliances and needs, equipment recommendations and

new implementations. Technical support for local and remote diverse, details oriented business

environments.

• Provided support on MS Windows 2000, XP, Vista, Windows 7 hardware, software, network

connection, remote data retrieval for billings to local and remotes end users. Configured new,

upgraded and maintained desktops, laptops, VPN remote access and every thing in between support

with local IT team and remote technical professionals.

• Technical includes add\change Active Directory and exchange account, share folder permission, MS

SharePoint, backup and restore data, MS Office suite 2000 - 2007, Outlook Web Access, Ghost

imaging, install enterprise and web applications, Cisco and Nortel VPN, switches, Wireless

routers\access points, Cisco VoIP, PDA and Blackberry devices, broadband and wireless cards,

Multifunction network printer. LAN, WAN trouble shooting, Citrix web and client configurations.

McAfee virus and spyware removal. I am a quick learner and have excellent trouble shooting skills.

• Assisted setup and managed successful Lotus Domino server/Lotus Notes client, help desk

application for Western division.

• Migrated approximately 400 desktops, laptops to Windows XP on time and on budget project.

• Maintained daily routine maintenance and status monitor on MS Windows servers, VERITAS backup

Exec, Windows backups and restore. Supported data center with IBM AS400 Mainframe.

• Maintained IT Contracts, vendors, purchases\payments and inventories. Purchased hardware,

software, desktops, laptops, printers and miscellaneous equipments.

Mallinckrodt, Inc. - Pleasanton, CA 1995 - 1999

A leading Medical Manufacturer in health care products – worldwide operations

Sr. Technician:

• Performed Helpdesk administrator functions, JD Edward\AS400 enterprise application administrator

and data center operations. Setup new and maintained robot jobs on systems. Monitored and daily

status reports on AS400, HP 3000 enterprise systems, MS Windows servers and equipments.

EDUCATION

BS\BA Information Technology and Business Administration

MSCE Certified

REFERENCE

Available upon request

Contact this candidate